Box Office Ticket Agent - Theatre at Resorts World (Part-Time)

Box Office Agent

The Box Office Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.
Essential functions include:
Communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option.
Following cash handling and inventory procedures to ensure security of assets and inventory.
Greeting customers with a positive and friendly demeanor. Assisting guests by providing information, answering questions and processing requests.
Providing upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
Contributing to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment.
Resolving customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
Required qualifications include:
A minimum education level of: High School Diploma or its equivalency
A minimum of 0-1 years of related work experience
Excellent customer service skills
Ability to work independently and in a team setting
Good communication skills to effectively communicate with customers and co-workers
Basic Math skills
Responsible and professional demeanor
Effective decision-making skills
Demonstrated ability to work in a fast-paced environment
Available to work flexible hours, including nights and weekends
Pay scale: $16.00 - 18.00
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.