Account Manager

Comcast Advertising is driving the TV advertising industry forward, delivering ads to linear and digital audiences and pioneering the technology that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content.

Job Summary
Responsible for all post‑sale activities of assigned clients and associated campaigns, including post‑sale stewardship, inventory management, post‑sale reporting, creating a strategic make‑good/under‑delivery plan, and providing exceptional execution of client campaigns. Acts as a key business partner providing oversight in a complex and critical environment for the full life‑cycle of the client campaign.

Core Responsibilities

Manage and facilitate the fulfillment of larger contracts with more specific and complex requirements, revisions and copy into a traffic‑ready status, including transferring orders from sales to traffic/stewardship, facilitating copy instructions and related communications between clients and traffic, and processing revisions as required.

Serve as the primary business partner to traffic and other departments to ensure fulfillment of any special requirements by interpreting contract requirements, researching discrepancies or inconsistencies, and developing and implementing alternative solutions.

Develop partnership with the sales organization to lead all efforts to maintain and manage the execution of the entire client campaign life cycle, such as making schedule changes, developing and implementing efficiencies and opportunities, and acting as the first responder for any client issues that arise.

Develop and execute alternative solutions to ensure attainment of client expectations and to resolve issues for make‑good/under‑delivery.

Review and act on pre‑empt notices, oversell reports and other related inventory information.

Develop ad hoc performance reports, provide analysis, insight and recommendations to enhance the success of current and future campaign performance, such as ratings achievements and run rates.

Develop best practices or solutions to improve campaign processes and define metrics to measure process effectiveness.

Exercise consistent independent judgment and discretion in matters of significance.

Maintain regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedule(s), and overtime as necessary.

Perform other duties and responsibilities as assigned.

Additional Required Skills & Experience

Demonstrated ability to work collaboratively across cross‑functional teams to deliver seamless campaign execution and resolve client needs.

Strong problem‑solving skills with the ability to identify issues quickly, propose solutions, and drive timely resolution.

2–5 years of experience in account management, campaign management, client services, or a related role within media, advertising, or digital marketing.

Prior experience with programmatic advertising, CTV/OTT platforms, or ad‑tech ecosystems is highly preferred.

Employees At All Levels Are Expected To

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.

Win as a team – make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company, by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Problem Resolution; Campaign Development; Programmatic Trading; Teamwork

Salary
Primary Location Pay Range: $68,045.39 – $102,068.08
Targeted Commission: $14,118.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.

Education
Bachelor's Degree

Relevant Work Experience
2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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