Patient Account Specialist

Overview
Retina Consultants of Texas (RCTX) is seeking a

Patient Account Specialist

to join our innovative team dedicated to fighting blindness for the world to see. This position will provide excellent customer service in a fast‑paced clinic environment at our Bellaire Clinic.

Candidates must be able to travel to various clinics to meet the needs of patients and providers, and support clinic hours Monday through Friday between 6:30 am and 6:30 pm. Schedules are provided weekly and are based on provider clinic, patient, and surgery schedules.

RCTX is the largest and most respected retina‑only ophthalmology practice in the United States, consisting of 26 world‑renowned physicians. We serve two major metropolitan markets and invest heavily in state‑of‑the‑art diagnostic equipment, laser and imaging capabilities, and a devoted, high‑performing staff.

Our culture emphasizes our core values of hard work, authentic care, and innovation. We believe in empowering our people to provide the highest quality patient experience.

Job Summary
The

Patient Account Specialist

serves as a key liaison between patients, clinical teams, and revenue cycle operations, providing clear and thoughtful guidance on insurance coverage, billing practices, and available payment options. The role ensures a positive patient experience while maintaining accuracy, compliance, and supporting the timely resolution of outstanding balances.

Duties and Responsibilities

Conduct outbound calls to patients on outstanding balances

Review, analyze, and reconcile patient accounts, including copays, deductibles, and insurance balances

Provide clear explanations of financial responsibility and generate accurate estimates when applicable

Perform collection activities in accordance with RCA policies and regulatory guidelines

Address patient inquiries, complaints, and disputes with professionalism and resolution‑focused communication

Identify discrepancies and coordinate resolution with internal teams (billing, coding, front office, etc.)

Document all account activity thoroughly and maintain accurate, compliant records

Escalate complex or unresolved issues to the PAS Lead as appropriate

Meet or exceed assigned productivity and quality performance metrics (KPIs)

Educate patients on billing processes, insurance coverage, and payment expectations

Offer and explain payment arrangements and financial assistance programs (MAP Program, Hardship, etc.)

Benefits

Employee paid benefits such as medical, dental, and vision; short‑term disability; voluntary life insurance; accident, critical illness, hospital indemnity; pet insurance; HSA pre‑tax contributions; 401(k) retirement savings (Roth and Traditional) from start date

Employer paid benefits including long‑term disability; $25,000 basic life insurance; 3% 401(k) safe harbor contribution; HSA employer contributions; annual performance merit increases; certification opportunities; rewards & recognition platform; WellHub Starter Plan; Gym membership; paid time off; 8 paid holidays plus one floating holiday annually

Compensation
Pay rate is $18.00+ per hour and eligible for overtime.

RCTX is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

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