Customer Care Strategist

Driving customer adoption and retention, the full-time remote Customer Care Strategist will manage an assigned book of business, focusing on renewals, expansion, and delivering a best-in-class customer experience.
Key responsibilities

Own retention and renewal outcomes while developing strategies to mitigate risks and enhance customer health
Lead proactive account reviews and executive conversations to align on customer goals and drive adoption
Collaborate cross-functionally to resolve issues and identify upsell or cross-sell opportunities that align with customer needs

Required qualifications

Strong executive presence with the ability to build credibility with senior customer stakeholders
Proven ability to navigate complex customer situations and assess account risk
Experience in leading high-stakes customer conversations and business reviews
Commercial acumen with an understanding of renewal drivers and customer value realization
Demonstrated sense of ownership and urgency in supporting customer retention efforts