Sales Coordinator

noissue is a modern brand company that builds tools, products, and experiences for the next generation of business owners.

We think like the brands we serve: creative, fast-moving, and entrepreneurial.

We empower brands to express their identity through design. We champion creativity as a strategic tool, packaging as storytelling, not just utility.

Our customers range from fast-growing DTC startups to globally recognised brands, all of whom care about how their products arrive in the world. Packaging isn’t an afterthought for them, it’s part of their brand experience, their supply chain, and their values.

What you’ll be doing

Supporting our customers

Being a friendly, reliable point of contact for customers - managing orders, answering questions, resolving issues, and keeping everyone in the loop

Supporting Account Managers with quotes, coordinating the design process, and helping facilitate tailored samples when needed

Working closely with production and logistics teams to ensure a smooth experience from purchase through to delivery

Operations & order management

Processing and tracking customer orders, making sure everything is accurate and delivered on time

Coordinating internal workflows across sales, design, production, and logistics

Working as a team

Collaborating closely with the sales and operations teams in our Vancouver office to keep projects moving forward

Sharing ideas and helping improve internal processes to elevate the overall customer experience

Who you are

Highly organized, detail-oriented, and comfortable juggling multiple priorities

Genuinely interested in brands and how packaging shows up as part of a brand’s identity

Someone who enjoys building relationships - with customers and teammates alike

A natural problem-solver who’s comfortable navigating both internal and external challenges

Motivated to grow with the business and excited about contributing to the evolution of our sales support function, with the opportunity to take on more ownership over time

What your first 3 months will look like

Getting fully up to speed on our tech stack

Learning our product range and core support processes

Shadowing Account Managers in meetings (in person and over video/phone)

Learning our pricing tools and supporting customers with quotes and invoices

Beginning to place customer orders and provide regular updates directly to customers

After Your First 6 Months

Become self-sufficient and accountable for actioning requests in a timely manner

Resolve customer questions without assistance

Have a strong understanding of all products and practices

Be comfortable managing orders from placement to delivery

After Your First 12 Months

Assist training other new team members

Facilitate multiple projects simultaneously

Attend customer meetings without the Account Manager if the need arises

Assist with B2B sales operations and customer relationships

Have your annual performance and salary review

Competitive annual salary of between $60,000-$65,000 USD, commensurate with experience

Three weeks of paid annual leave

Standard benefits package including health, dental, and extended wellness support

Company-provided laptop

Please send resumes to talent@noissue.co. We look forward to hearing from you and will be in touch if we believe your experience aligns with the role.

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