Inside Account Executive

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

Using sales skills, customer service, and product expertise, the Inside Account Executive (IAE) will influence customers and optimize business outcomes. The IAE contacts prospective and existing customers whose interest in Concentra is identified through their digital behavior on the Concentra website, engagement with our centers or through other company‑defined lead channels. The IAE contacts these customers to maximize their utilization of Concentra products and services. The IAE's customer interactions will include following the Concentra Best‑in‑Class sales process to telephonically provide solutions, value, and product rates to customers. In this role, the IAE leverages customer knowledge and utilizes a creative approach to identify sales opportunities for continued customer growth and retention.

Responsibilities

Telephonic and/or digital outreach to prospective customer leads that are generated through digital customer interactions and Concentra website activity or engagement with our centers

Telephonic and/or digital outreach to existing customer leads that are generated through analysis of existing customers’ utilization of Concentra’s services

Telephonic and/or digital outreach to other prospective customer leads as identified by analysis

Maintain strong knowledge of Concentra’s products and services, and leverage this knowledge through the selling and transaction completion processes

Use Concentra’s Best‑in‑Class value proposition to telephonically sell occupational health solutions to customers

Leverage industry knowledge to identify opportunities to maximize the customer’s use of Concentra’s products and services

Partner with the colleagues at Concentra’s medical centers nationwide to ensure successful delivery of service to customers

Engage in frequent telephonic follow‑up to previously sold customers to ensure continued satisfaction and utilization of Concentra’s services

Ensure the successful set up of accounts within Concentra’s customer database in a way that results in accurate service delivery and smooth customer experiences

Identify growth opportunities per customer assigned by analyzing usage patterns and services within a historic time period

Create close and implementation plans that shorten the sales cycle and increase market share by customer

Perform account research, which includes engaging center, area, and regional leadership teams

Strategically align Concentra services/channels to realize incremental growth

Maintain accurate records of all sales and prospecting activities including sales calls, appointments, closed sales, and follow‑up activity within assigned territory through the use of a Customer Relationship Management (CRM) tool

Qualifications

Education Level: Bachelor’s Degree – Major: Degree must be from an accredited college or university.

Education Details: Bachelor’s Degree in Business Administration, Marketing or related field

Customarily has at least one year of sales‑related experience

Experience with solution and value‑based selling

Experience with Customer Relationship Management (CRM) tool

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Excellent oral and written communication skills, especially telephonic communication

Consistently meets and exceeds sales goals

Excellent interpersonal skills

Persuasive, tactful, and professional

Confident, extroverted, and driven with a competitive spirit

Thrives in working outside an office environment

Demonstrates highest personal and ethical standards

Working knowledge of computer applications and personal communication devices; familiarity with Microsoft Excel and Outlook; Word experience required

Basic financial analysis skills

Excellent organization & time management skills

Ability to form strong internal and external relationships

Ability to follow‑through and follow‑up

Ability to research and identify quality leads

Ability to positively adapt to change in a highly dynamic work environment

Must effectively execute role play scenarios

Employee Benefits

401(k) Retirement Plan with Employer Match

Medical, Vision, Prescription, Telehealth, & Dental Plans

Life & Disability Insurance

Paid Time Off

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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