Senior Product Marketing Manager

About This Role

We’re building the AI‑driven future of customer success, from retention to growth! Gainsight is the AI‑powered retention engine behind the world’s most customer‑centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.
This role is a full‑time Senior Product Marketing Manager on the G&A team, reporting to the Director of Product Marketing, and is a remote position based in the United States. The focus is to drive the success of Gainsight’s Atlas AI Agent offerings through strategic product marketing initiatives, leading launches, developing high‑impact content and demos, and refining positioning based on market feedback.
What You’ll Do

Execute comprehensive product marketing strategies, ensuring alignment with company goals and cross‑functional collaboration.
Deeply understand our buyer and market, product differentiators, value proposition, and competitors.
Continuously research and iterate on our agentic positioning as an agile, evolving aspect of our offerings and the broader market.
Build and demonstrate deep proficiency with relevant Gainsight products, delivering compelling demos and guiding stakeholders through advanced use cases.
Own and drive feature release and high‑impact launch programs in partnership with Product, ensuring seamless execution of initiatives and strategic alignment across the portfolio.
Create and own both individual product and relevant platform materials, including feature/product videos, use‑case content, presentations, pitch decks, and more.
Capture, consolidate and incorporate market feedback on messaging from the field, analysts, and industry sources to continually iterate on product positioning.
Drive proactive product and release enablement in partnership with Product Ops, CS Ops, and Enablement.
Act as a senior product SME for the marketing team, influencing and supporting demand generation, cross‑sell initiatives, webinars, content creation, events, and more.
Build and nurture strong cross‑functional relationships with Sales, Product, Marketing, and Post‑Sales teams and leadership to drive cohesive product marketing strategies across Gainsight.
Take ownership of ad hoc projects and needs aligned with the product marketing mission to deliver value and proactive measurable impact on processes, programs, and objectives.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. Occasional travel for team meetings, training, or company events is required.
What We’re Looking For

Ability to learn and understand multi‑product ecosystems at a technical, basic demo level.
5+ years of product marketing experience with complex products or multiple offerings within a larger suite or ecosystem.
Experience with AI‑based products a plus.
Highly motivated, energetic, and hardworking self‑starter who is flexible and can work on multiple projects simultaneously, independently and on teams.
Strong desire to learn, willingness to grow new skills and jump into new projects.
Ability to think creatively, be highly‑driven, and self‑motivated.
Can work self‑sufficiently and autonomously within the typical scope of product marketing.
Strong written and verbal communication skills.
Ability to manage expectations across various stakeholders and consistently hit deadlines.
Attention to detail.
Minimal experience with Google Slides; video creation recommended.
Ability to collaborate constructively and drive decision‑making with matrixed business partners and stakeholders (in sales, marketing, product, customer success, etc.).
Compensation & Benefits

Starting base salary range: $135,000 – $145,000 USD annually. The role is also eligible for commission based on performance and participation in Gainsight’s equity program. Compensation may vary based on skills, experience, and location. Benefits include fully covered medical premiums (employee‑only), flexible PTO, 401(k) plan, dental and vision coverage, remote work options, a $10,000 lifetime fertility stipend, and access to coworking spaces worldwide. Employees also enjoy dedicated Recharge Holidays – one long weekend each quarter to relax and reset.
Equal Opportunity Statement

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal‑opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in SanFrancisco, we will consider qualified applicants with arrest and conviction records in accordance with the SanFrancisco Fair Chance Ordinance.

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