Consumer Exp Specialist I (Must live within the KC Metro Area)

Job Description

Resolves consumer inquiries accurately and promptly.

Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.

Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.

Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.

Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Researches issues thoroughly and takes appropriate action to promptly resolve them.

Documents all interactions thoroughly and updates consumer records consistently in relevant technology systems.

Achieves individual key department performance objectives, such as quality assurance and productivity.

Performs other duties as assigned.

Schedule
Full time

Shift
Day (United States of America)

Address
9100 W 74TH ST

City
SHAWNEE MISSION

State
Kansas

Postal Code
66204

Benefits and Perks

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Knowledge, Skills, and Abilities

Ability to articulate the mission of AH and the CxC [Required]

Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]

Demonstrated personal commitment to promoting and providing excelled customer service [Required]

Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]

Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]

Ability to listen and document notes simultaneously [Required]

Ability to read, analyze, and interpret verbal and written instruction [Required]

Maintains high energy and positive attitude [Required]

Ability to remain calm under pressure [Required]

Adapts quickly to change and balances multiple priorities in a fast‑paced environment with changing priorities [Required]

Ability to effectively present information and respond to questions from consumers, peers and management [Required]

Ability to define problems, collect data, establish facts and draw valid conclusions [Required]

Demonstrate organizational, time management and priority setting skills [Required]

Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication [Required]

Demonstrates regular, consistent and punctual attendance [Required]

Effective communicator in English, both orally and in writing [Required]

Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills [Required]

Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]

Bilingual in Spanish [Preferred]

Medical terminology knowledge [Preferred]

Education

High School Grad or Equiv [Required]

Associate [Preferred]

Field of Study
N/A

Work Experience

1+ year prior experience in a call center or customer service environment [Required]

Additional Information
N/A

Licenses and Certifications

Certified Medical Interpreter (CMI) [Preferred]

Physical Requirements
Physical Requirements - https://tinyurl.com/23km2677

Pay Range
$17.52 - $28.04

Equal Opportunity Employer
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

#J-18808-Ljbffr