Upsells - Uptown Theater (Minneapolis)

Upsell Team Member

WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. These businesses allow Live Nation to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation events each year. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role: The upsell team is a fun and unique position inside our venue. As a member of this team, you will be responsible for communicating to our guests about additional amenities that the venue has to offer, such as VIP reserved Seating. This team will work closely with the Box Office Manager and operations team to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.
Job Functions:
Greet all guests and assist in answering any questions they may have about the venue
Sell all the various upsells offered at each event including VIP Seating
Communicate daily concert promotions, upgrades, future ticket deals to guests
Assist in setting up and breaking down chairs, signs, and tables as needed
Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued
Maintain order and ensure adherence to safety rules
Handle credit card transactions according to Live Nation's audit guidelines
Balance out at the end of each shift with a supervisor
Qualifications: Required
High school diploma/GED
Must be at least 18 years of age
Excellent verbal, written and interpersonal communication skills
Familiar with iPhone and iPad technology
Ability to work weekdays, weekends and holidays, including late evenings
Preferred
Point of sales experience
Customer service experience
Physical Demands/Working Environment:
Working environment is fast-paced, often loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs. using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of protected characteristics. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so.
The expected compensation for this position is:
$16.00 USD - $20.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.