National Sales Director - FMO/CC Partners

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us.

Humana’s MarketPoint organization is seeking a National Sales Director, FMO/CC Partners to join the team. As the Director, you will be a key senior leader, along with the Partner Channel VP, responsible for setting and executing the enterprise strategy for field marketing organization (FMO) and call center (CC) sales partnerships. This role carries end‑to‑end accountability for revenue performance, partner strategy, and operational excellence across a complex ecosystem of third‑party sales organizations.

Key Role Functions
Strategic Leadership & Sales/Revenue Accountability

Own and deliver annual and multi‑year revenue targets across all assigned FMO/CC partners, with full accountability for performance outcomes

Define and execute the overarching partner sales strategy, including growth priorities, channel optimization, and market expansion initiatives.

Translate enterprise commercial objectives into actionable partner strategies, ensuring consistent execution across a diverse partner portfolio

Serve as a strategic advisor to senior leadership, providing insights on partner performance, market dynamics, and growth opportunities

Partner Ecosystem Management

Provide executive oversight of all existing external call center partnerships, ensuring strong governance, performance management, and alignment with organizational standards

Build and maintain a robust pipeline of new partner relationships, including evaluation, due diligence, contracting and onboarding

Negotiate and oversee complex commercial agreements, including performance incentives, compensation structures, and service level expectations

Act as a senior escalation point for partner related issues, driving resolution while preserving long‑term strategic relationships

Operational Excellence and Performance Optimization

Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness, productivity, quality and compliance

Drive continuous improvement initiatives to enhance sales effectiveness, customer experience, and operational efficiency across partner channels

Lead the implementation of new or enhanced programs, processes, and tools that support scalable partner growth

Ensure all partner activities align with regulatory, compliance, and brand requirements, particularly within a highly regulated sales environment

Cross‑Functional Collaboration

Partner closely with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training

Provide strategic input into broader commercial planning, including product launches, market entry and product diversification strategies

Champion enterprise priorities within the partner ecosystem, ensuring consistency in messaging, execution and customer experience

Leadership & Influence

Lead, mentor, and develop a high‑performing team responsible for partner management, strategy, growth and execution

Foster a culture of accountability, performance excellence and continuous improvement

Represent the organization externally with executive‑level credibility, serving as a trusted partner to senior leadership within external organizations

Required Qualifications

Bachelor’s degree or equivalent related work experience

Active Health and Life Insurance License

5+ years of senior management experience leading large, distributed teams and/or external partner organizations

Demonstrated success driving large‑scale revenue growth

Ability to travel up to 60% overnight travel depending on business needs

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $124,100 - $169,300 per year

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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