Customer Service Department Manager

Job Summary
Position: Customer Service Department Manager

Location: Dallas, TX

Annual Salary: $85,000 - $100,000

Uline is a family‑owned company and North America’s leading distributor of shipping, industrial, and packaging materials. We are a drug‑free workplace and require pre‑employment hair follicle drug screening. All positions are on‑site.

Responsibilities

Train Team Leads to build a high‑performing, positive team environment that delivers top‑notch customer service.

Manage daily activities of various Customer Service departments.

Evaluate team procedures and identify areas for improvement.

Review performance reports and suggest ways to increase efficiency.

Resolve escalated customer issues promptly.

Qualifications

Bachelor’s degree.

3+ years of customer service management experience.

Demonstrated ability to coach and develop a high‑performing team.

Benefits

Complete health insurance coverage.

401(k) with 6% employer match starting day one.

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program covering professional continuing education.

Employee perks: best‑in‑class, clean, modern air‑conditioned facilities, fitness center, walking paths.

Company Information
Uline offers opportunities to grow your career with stability you can count on. We have over 9,800 employees across 14 locations worldwide.

Equal Employment Opportunity
Uline is an equal opportunity employer.

EEO/AA/Vet/Disabled

#J-18808-Ljbffr