Sr Customer Solutions Manager, US Healthcare & Life Sciences (HCLS)

Description
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will guide AWS customers along their multi‑year journey to the cloud, ensuring cross‑team collaboration and delivering outcomes.

Key job responsibilities

Identify and accelerate customers’ realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices

Own end‑to‑end customer transformation strategy, connecting technical execution to measurable business outcomes

Design and drive strategic initiatives including large‑scale migrations, AI/ML adoption, and data modernization programs specific to Life Sciences workflows

Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments

Establish and mature operating models and governance structures to drive scale and long‑term success

Orchestrate cross‑functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners

Earn trust from technical practitioners to C‑suite executives; serve as the customer’s cloud journey coach and voice of the customer within AWS

Lead executive briefings, roadmap reviews, and business outcome alignment sessions

Apply deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain‑specific use cases

Help customers achieve organizational cloud readiness and AI fluency through skills development and experience‑based accelerators

Mentor and develop other CSMs; drive process improvements and mechanisms that scale impact across the portfolio

A day in the life of a CSM
No two days look alike. You might lead an Executive Briefing Session with a pharma CTO, unblock a multi‑petabyte migration alongside Solutions Architects, advocate for a customer feature request in an internal product review, build a GenAI prototype using Bedrock and Strands, prepare a business outcome report quantifying quarterly impact, or coach a customer team through organizational cloud readiness. The role blends strategic thinking with hands‑on execution, technical depth with executive communication, and customer obsession with internal innovation.

Basic Qualifications

5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Bachelor’s degree in science, technology, engineering, math, business or equivalent

Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

PMP certification, or SCRUM/Agile, SAFe certification

Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job ID: A10434548

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