Principal Customer Solutions Manager (CSM), US Healthcare & Life Sciences (HCLS)

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will guide AWS customers along their multi‑year cloud journey, ensuring all AWS teams deliver outcomes effectively.

You will collaborate with customer and AWS leadership, driving cross‑functional alignment among Sales, Support, Solutions Architecture, and Professional Services, and support major workload migrations. You will translate strategic initiatives into actionable plans, manage cadence through reporting and tracking, and lead education plans, executive briefings, and go‑live events.

Key Job Responsibilities

Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices

Own end‑to‑end customer transformation strategy, connecting technical execution to measurable business outcomes

Design and drive strategic initiatives including large‑scale migrations, AI/ML adoption, and data modernization programs specific to Life Sciences workflows

Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments

Establish and mature operating models and governance structures to drive scale and long‑term success

Orchestrate cross‑functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners

Earn trust from technical practitioners to C‑suite executives; serve as the customer's cloud journey coach and voice of the customer within AWS

Lead executive briefings, roadmap reviews, and business outcome alignment sessions

Apply deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain‑specific use cases

Help customers achieve organizational cloud readiness and AI fluency through skills development and experience‑based accelerators

Mentor and develop other CSMs; drive process improvements and mechanisms that scale impact across the portfolio

A Day in the Life of a CSM
No two days look alike. You might lead an executive briefing with a pharma CTO, unblock a multi‑petabyte migration with Solutions Architects, advocate for a customer feature request in an internal product review, build a GenAI prototype using Bedrock and Strands, prepare a business outcome report quantifying quarterly impact, or coach a customer team through organizational cloud readiness. The role blends strategic thinking with hands‑on execution, technical depth with executive communication, and customer obsession with internal innovation.

About The Team
AWS values diverse experiences, curiosity, and inclusion. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes them unique.

Basic Qualifications

10+ years of senior customer‑facing role experience

15+ years of leading complex, large‑scale, IT, technical or engineering programs experience

Bachelor's degree in Science, Technology, Engineering, Math, or a related field

Experience in a senior customer‑facing role

Experience in leading complex, large‑scale, IT, technical or engineering programs

Experience working with current technologies (especially cloud)

Preferred Qualifications

PMP/Scrum/Agile certification or SAFe certification

Experience in or deep familiarity with Healthcare & Life Sciences industry (pharmaceuticals, biotechnology, medical devices, diagnostics, or clinical research)

Understanding of Life Sciences regulatory frameworks (FDA, HIPAA, GxP, 21 CFR Part 11) and their implications for cloud architecture

AWS certification(s) and/or hands‑on experience with AWS services (compute, AI/ML, analytics, security, data)

Experience driving AI/ML adoption programs, GenAI implementations, or data platform modernization initiatives

Knowledge of scientific computing, genomics pipelines, clinical data management, or drug discovery workflows

PMP, Agile, or equivalent project management certification

Experience working in the public sector or with regulated industries

Demonstrated ability to influence without authority across matrixed organizations

Track record of delivering transformation outcomes for Fortune 500 or enterprise customers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco – 210,200.00–284,300.00 USD annually

USA, MA, Boston – 182,800.00–247,300.00 USD annually

USA, NJ, Jersey City – 201,000.00–272,000.00 USD annually

USA, NY, New York – 201,000.00–272,000.00 USD annually

USA, VA, Herndon – 182,800.00–247,300.00 USD annually

Company – Amazon Web Services, Inc.

Job ID: A10434549

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