Sales Manager

Sales Manager
Reports to Director of Sales

FLSA Exemption – Exempt

The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts.

Core Responsibilities

Solicit guest rooms, groups, meetings, banquet and catering sales business, and receive and answer all inquiries relating to the sales department.

Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation.

Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments.

Send proposals on all leads which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space.

Clearly outline on booking sheets client’s room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved.

Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio‑visual arrangements, etc., should be documented and passed on to catering manager for follow up.

Responsible for maintaining a sales quota as assigned by DOS.

Maintain total and complete sensitivity to customer satisfaction and guests’ needs.

Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers.

Live the Vibe Card daily

Assist the Director of Sales on special projects as assigned.

Knowledge, Skills, and Competencies

Prior experience in Sales role, demonstrating success and ability to sell and service events.

Strong business communication and presentation skills, both verbal and written
Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner

Ability to work in a high demand, sometimes high pressure environment

High work ethic and self‑initiative

Strong computer skills in Microsoft Suite

Regular attendance according to established guidelines

May be required to work varying schedules to reflect the business needs of the property

Must possess basic computational ability

Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions

Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Ability to participate in, and at times lead departmental and/or hotel team meetings

Physical Requirements

Sit, stand and walk for varying lengths of time

Lift approximately ten (10) pounds

Good communication skills, both written and verbal

Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability

Must have finger dexterity to be able to operate office equipment such as computers, printers, multi‑line phone, filing cabinets, photocopiers and other office equipment as needed

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

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