Engagement Manager

What You’ll Do

Serve as the face of Legora for a portfolio of law firms and/or in‑house legal teams post‑sale, owning relationships from onboarding through adoption, expansion & renewal.
Lead complex rollouts in close partnership with Legal Engineers, establishing a strong foundation for long‑term adoption and measurable customer outcomes from day one.
Drive sustained product adoption through structured enablement programs, tailored success plans, regular engagement & proactive usage optimization.
Act as a trusted strategic advisor to legal & operational leaders, aligning Legora to client goals, uncovering new use cases & helping teams re‑imagine how legal work gets done.
Identify commercial opportunities, partnering cross‑functionally to close renewals & expansion.
Monitor customer health using metrics to proactively mitigate churn risk & drive retention.
Collaborate closely with Product, Engineering, Legal Engineering & Marketing to translate client feedback into actionable insights that shape our roadmap, messaging & go‑to‑market strategy.
Design, refine & operationalize Legora’s Customer Success playbook for scale – we’re building this machine together. Input & execution will be not only appreciated but also expected.
What You Bring

5+ years in a management consulting or similar client advisory role, a customer‑facing role in B2B SaaS, or within the Legal field (Innovation, Knowledge Management, Associate).
A proven track record of driving customer retention, satisfaction & expansion.
Exceptional change management, project management & stakeholder management skills.
Exposure to legal tech, legal operations, or regulated industries is a plus; curiosity & ability to learn complex environments quickly is essential.
High EQ & commercial instinct, meaning you know when to listen, advise, & act.
Excellent communication skills: written, verbal & interpersonal. Manage high‑level conversations with legal leaders & roll up sleeves with hands‑on teams.
A love of fast‑paced, early‑stage environments where you help build the playbook, not just follow it.
Comfortable with metrics – driven by data, customer health & outcomes over process.
A passion for in‑office collaboration – we are in‑office 5 days per week in our beautiful Union Square HQ, building together.
What’s In It For You

Global collaboration : Partner with teams & clients across Europe, APAC & North America.
Competitive package : Comprehensive salary, benefits & tools for success.
Meaningful work : Your efforts shape how thousands of lawyers use AI daily.
In‑person environment : Chicago office designed for ambitious builders & company‑provided lunch daily.
Benefits & Perks

Medical – Multiple medical plan options through Aetna & Kaiser Permanente
HSA or Healthcare FSA (based on plan selection)
Dental – MetLife
Vision – Vision Care
Family Support

Generous parental leave
Free access to Maven Clinic
Dependent Care FSA
Free One Medical membership for employees & dependents

Additional Perks

Pre‑tax commuter benefits
Life Insurance & STD/LTD
401(K) with generous company match
Unlimited PTO
Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs & more

Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer & committed to creating an inclusive, high‑performance culture where everyone can do their best work. We welcome people of all backgrounds & don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

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