Customer Information Specialist (in-office) - Midvale, Denver, Phoenix, Henderso

Customer Information Specialist

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast‑paced, information‑driven environment, and we need people who bring diverse experiences, perspectives, and expertise to meet ever‑changing demands. Your ability to adapt, learn, innovate, and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.
Locations:

Midvale, UT; San Diego, CA; Denver, CO; Phoenix, AZ; Houston, TX; Henderson, NV. This position will be in‑office Monday‑Friday 9:30am‑6:00pm.
Responsibilities

Responsible for data entry of customer account information, including Checking, Savings, Safety Deposit Boxes, Installment Loans, Check Reserves, Commercial Loans, Charge‑offs, ATM, Debit and Credit Cards, submitted by branches.
Accurately execute core maintenance (Address/Profile/De‑duping) while meeting productivity goals.
Maintain accounts by performing updates such as name and address changes, adding and deleting signers, and handling card (ATM, Debit, Credit) requests.
Maintain standardization of the Customer Information Files (CIF) dictated by company policy and procedures.
Handle telephone customer service calls from branches and other departments for input of various application data and changes.
Correspond with clients or bank personnel on various items processed.
Produce, track and monitor reports.
Perform other duties as assigned.
Qualifications

High school diploma or equivalent and experience in data entry, typing, or ten‑key or related work.
Strong attention to detail to identify trends, inconsistencies, and recurring issues within error queues.
Proficiency in using standard procedures (EKB) to resolve issues while actively contributing to team FAQs and workflow improvements.
Strong written and verbal communication skills across various channels (email, phone, queues).
Collaborative team player proficient with MS Teams, focused on sharing insights and partnering cross‑departmentally to resolve data issues.
Basic knowledge of ten‑key, data entry, typing, PC skills, and customer service skills.
Use and application of basic principles, theories, and concepts.
Benefits

Medical, Dental, and Vision Insurance – starts day one.
Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
Paid Training, Paid Time Off (PTO) and 11 paid federal holidays, plus applicable state holidays.
401(k) plan with company match, profit sharing, and competitive compensation based on experience.
Mental health benefits including coaching and therapy sessions.
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the business, up to $5,250 per calendar year, eligible upon hire.
Employee ambassador preferred banking products.
Pay range (depending on experience): $18.00 – $25.00 per hour.

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