Commercial Aftersales Manager

Commercial Aftersales Manager

Job Category: Product Support
Job Description: Field‑based (remote) position with primary responsibility supporting the West Coast territory.
Key Responsibilities

Travel: Engage extensively with our Dealer network through frequent travel (approximately 75%), building strong partnerships and driving business growth.
Collaboration: Collaborate closely with Dealer and Dealer‑based customers, delivering exceptional service and tailored solutions to meet their unique needs.
Drive Regional Sales Performance: Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership.
Support Dealer Growth: Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share.
Develop New Channels & Segments: Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts.
Enable Dealer Sales Success: Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands‑on coaching to maximize results.
Analyze & Report Performance: Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered.
Candidate Profile

A strong communicator who builds trust and fosters collaboration. Highly adaptable with a proactive approach to problem‑solving. Results‑oriented with a passion for driving growth and achieving goals. Skilled at influencing and motivating others to succeed.
Required Qualifications

Education: Bachelor’s degree or 5‑7+ years of equivalent experience.
Experience: 7+ years in industrial product sales, preferably with manufacturer or dealer networks.
Skills, Experience & Abilities:
Microsoft Office experience is a must.
Salesforce experience and proficiency.
Automotive and/or Lift truck Dealer experience in Operations is a plus.
Knowledge of wholesale and retail parts/service operations and lift truck markets.
Ability to develop and implement marketing plans targeting dealer leadership.
Familiarity with CRM systems and BI tools for performance tracking.
Strong sales and marketing expertise with proven ability to coach and lead.
Excellent time management and territory planning skills.
Ability to communicate complex technical concepts in a clear, actionable way.
Benefits

Competitive pay.
Tuition reimbursement.
Supportive work environment.
Hybrid work option.
Opportunities for growth and development.
Paid time off, medical, dental, vision, and life insurance.
Employer‑sponsored profit sharing and 401(k).
Equal Employment Opportunity

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled.
Geographical Focus

West Coast / Mid‑West
Location & Travel

Remote (California). Travel required: approximately 75%.

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