Client Manager-Alight Leave Solutions-VA

About the Role

The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions, the Account Manager, Leave Client Operations. This role is the primary point of contact for all assigned Leave Solutions Clients. The client manager is customer facing and is directly accountable for the day‑to‑day operational support and management of the client relationship.
Responsibilities

Leverage deep absence and disability domain expertise to resolve complex claim issues, including escalations and client inquiries.
Develop and maintain expertise in all Alight products and services and convey the value of the One Alight service model to clients.
Instill customer confidence and deepen brand strength through comprehensive domain knowledge.
Demonstrate comprehensive solution expertise and consult with clients on how to best leverage Alight’s solutions to achieve desired business outcomes.
Absorb and substantively support our technology and service solutions, including relevant industry trends, practices and risks.
Provide technical expertise to support internal and client delivery needs such as pre/post‑production testing, SSRs/CROs and defect management.
Provide timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy.
Manage client escalations to accelerate issue resolution and mitigate retention risk.
Collaborate with cross‑functional internal teams and external key stakeholders to identify themes and trends in service delivery and claims.
Adapt to changing conditions and proactively learn and apply new skills, methods and behaviors.
Shift quickly to meet client and business demands while displaying confidence, engagement and leadership.
Act as a change agent; seek out and try new ideas for continuous improvement.
Organize, host, attend and/or contribute to cross‑departmental and client/broker meetings as needed.
Travel to attend internal meetings, client meetings and industry conferences or meetings as needed.
Requirements

Have at least 3 years of direct client or broker relationship management experience or advanced education equivalent.
Must reside in the state of Virginia; travel 20‑25%.
Possess deep operational, relationship building and issue resolution skills.
Demonstrate understanding of contracts, pricing and financial models.
Have experience identifying and anticipating risk and implementing effective risk mitigation plans.
Have ability to identify expansion opportunities.
Demonstrate industry experience in HR services or outsourcing, business management, disability or absence, and/or healthcare.
Location & Travel

Must reside in Virginia; travel 20‑25% of the time.
Salary and Benefits

Pay range: $55,000 – $70,000 per year. Comprehensive benefits package includes health coverage, wellbeing programs, retirement, vacation, sick leave, maternity, paternity, adoption leave, continuing education and training, and voluntary benefit options.
Equal Opportunity Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender or gender identity, genetic information or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation or modification by contacting their recruiter.

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