Student Accounts Specialist

Reporting directly to the Director of the Bursar Office, the Student Accounts Specialist is responsible for providing comprehensive support for student account operations, including account analysis, billing, cashiering, and customer service. This position serves as a primary point of contact for students, faculty, staff, and external partners regarding student account inquiries, payment processing, and workforce or third‑party billing. The role ensures accuracy, compliance, and timely resolution of account‑related matters across assigned campuses.
Major Responsibilities

Student Account Management & Customer Service
Serve as the main contact for student account inquiries, offering guidance via phone, email, and in‑person communication.
Research, analyze, and resolve complex student account issues, including tuition, financial aid, and billing discrepancies.
Explain billing statements, account activity, and financial aid impacts to students and families.
Assist students with online processes related to payments, refunds, and account management.
Account Maintenance & Transactions
Review and manage student account holds, placing or releasing holds as appropriate.
Create, monitor, and follow‑up on payment plans to ensure timely payments.
Research and resolve returned refunds, stale‑dated checks, and missing payments.
Process account adjustments and refunds, ensuring proper reconciliation of accounts.
Maintain accurate records and ensure compliance with institutional policies.
Cashiering & Reconciliation
Perform daily cashiering functions, including payment processing and transcript payments.
Reconcile daily cash drawers and prepare deposits with required documentation.
Ensure all transactions are balanced and discrepancies are resolved promptly.
Billing, Invoicing & Third‑Party Accounts
Manage third‑party and workforce billing, including contract setup, invoicing, and payment tracking.
Review sponsor accounts for accuracy and follow up on outstanding balances.
Process non‑credit and workforce‑related billing, vouchers, and claims.
Ensure proper coding of revenue and cost centers within financial systems.
Account Analysis & Reporting
Review credit balance reports and initiate refunds where appropriate.
Reconcile student, agency, and program accounts to ensure accuracy and completeness.
Monitor outstanding balances and communicate with students regarding payment obligations.
Compliance & Administrative Support
Assist with audit preparation and ensure compliance with federal, state, and institutional regulations.
Maintain organized and accurate electronic and physical filing systems.
Support operational needs of the Bursar Office, including special programs and initiatives.
Perform other duties as assigned consistent with commonly accepted practices.
Minimum Requirements

Associate’s degree in business, accounting, finance, or related field; or equivalent work experience.
Experience with cash handling, account reconciliation, or financial transactions.
Strong customer service, communication, and interpersonal skills.
High level of accuracy, attention to detail, and organizational ability.
Ability to maintain confidentiality and handle sensitive information.
Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems.
Preferred Qualifications

Experience with student information or financial systems (e.g., Banner, Workday, Touchnet).
Experience with third‑party billing, workforce programs, or higher education finance operations.
Benefits and Compensation

Hourly Rate: $19.00
Health & Wellness: Multiple medical plan options paired with a Health Savings Account with a generous employer contribution.
Dental plan with no‑cost preventive services and coverage for orthodontia.
Vision plan with low‑cost exams and allowances for glasses or contact lenses.
Employee Assistance Program offering no‑cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
Wellness program with opportunities to earn $250 in Wellness Rewards.
Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
Retirement & Financial Security: 10% employer retirement contribution, fully vested after two years.
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage.
Short‑term and long‑term disability benefits.
Educational Benefits: Fee remission for employees, spouses, and dependent children; tuition assistance for undergraduate, graduate, and doctoral programs.
Paid professional development opportunities.
Work‑Life Balance: Generous paid time off, including vacation, sick leave, holidays, and winter recess; flexible work arrangements where available.
Paid childbirth recovery leave (8 weeks) and paid parental leave (4 weeks).
Additional perks: Eligibility for Public Service Loan Forgiveness; discounts on gym memberships, transportation, and various retail services.
Equal Employment Opportunity Statement

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by TitleIX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to TitleIX may be referred to the College’s TitleIX Coordinator or to the US Department of Education Office of Civil Rights.

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