Customer Experience Specialist

Customer Experience Specialist
Full Time Clerical Richmond, VA, US

4 days ago Requisition ID: 1864

Salary Range: $23.00 To $24.00 Hourly

TITLE:

Customer Experience Specialist

DIVISION:

Customer Experience

REPORTS TO:

Customer Experience Director

FLSA CLASSIFICATION:

Non-Exempt/Hourly

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our teammates who make the difference!

Position Overview
The Customer Experience Specialist provides excellent customer service by completing and processing orders. The Customer Experience Account Specialist also finds solutions to order issues and communicates the transit of orders.

Principal Responsibilities

Process inbound orders, communicate order status to customers.

Review accuracy of incoming and outgoing orders, collect and input orders submitted via fax, email, voicemail, or online order entry transmission.

Build and maintain professional, positive, proactive relationships with customers.

Meet deadlines including department daily deadlines and seasonal deadlines.

Inform customers of items availability per regular ordering process offering a solution with a substitution including specs while accommodating serving size.

Assist customers daily via telephone and email to provide customer service and resolve problems.

Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level.

Required Skills

Excellent skill in both verbal and written communication.

Strong organizational skills, great multi-tasker, attention to detail.

Not afraid to resolve customer issues.

Thrives in an independent work environment, self-motivated, and structured.

Skill in establishing and maintaining effective working relationships.

Customer Service focus and excellent phone skills.

Proficient in Microsoft office and NAV.

Establish priorities and make decisions.

Education / Experience

High School Diploma or equivalent required.

2 years+ of Customer Service experience required.

Working Conditions and Physical Demands
Professional office environment, ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting to 25 pounds on occasion.

EEO
EOE M/W/Vet/Disabled: The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the teammate cannot perform these duties, the Manager will determine who shall perform these duties.

Affirmative Action Statement
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and affirmative action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.

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