Regional Client Development Manager, East

Summary
Lead client development and relations across a multi-state region from a Miami base, translating CRM insights into strategic, high-touch client engagement initiatives. Combine strategic ownership of retention, recruitment, and loyalty with hands‑on field leadership to elevate clienteling capabilities and drive revenue growth. Work closely with store leadership and cross‑functional teams to design personalized outreach, events, and consistent client experiences across stores.

Responsibilities

Develop and execute regional client growth strategies focused on retention, upgrades, reactivation, and acquisition.

Analyze CRM and sales data to identify high‑potential clients and opportunity clusters, and set weekly and monthly client goals.

Coach and enable store teams through workshops, on‑floor coaching, and interpretation of client profiles to drive proactive outreach.

Plan and lead boutique activations and elevated client events, collaborating with Merchandising, Marketing, and Visual teams.

Track event ROI, client retention metrics, and present regular reports to senior leadership to inform strategy.

Lead and motivate Client Relations teams regionally, ensuring alignment with brand standards and seamless cross‑functional execution.

Requirements

Bachelor's degree or equivalent experience.

Minimum 5 years' experience in client relations, client development, or luxury retail management with proven client retention results.

Retail leadership experience with ownership of client KPIs and team development.

Strong CRM literacy, commercial acumen, coaching ability, and experience executing client events.

Excellent communication, organization, and stakeholder collaboration skills.

Willingness to travel approximately 50% of the time and work primarily in the field with occasional remote days.

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