Senior Manager of Relationship Management

Leading a team of Relationship Managers, the full-time Senior Manager of Relationship Management will coach direct reports, drive commercial results, and enhance customer relationships while working remotely or from various U.S. locations.
Key responsibilities

Ensure customer-centric practices by prioritizing trust and relationship building over mere sales numbers
Conduct regular coaching sessions, business reviews, and provide constructive feedback to team members
Manage and achieve commercial targets related to product attach, upselling, and wallet share growth

Required qualifications

8+ years in account management, customer success, or expansion sales, with at least 3 years in a management role
Experience in running experiments and iterating quickly in competitive environments
Strong coaching instincts and a proven track record of developing team members' careers
Proficiency in AI and automation, with experience in building native automations
Demonstrated ability to build trust and rapport with teams and customers in fast-paced settings