Service Communication Specialist Job at Steven Kia in Harrisonburg

About Steven Kia
Steven Kia is part of the respected Steven Automotive Group, a family‑owned and operated organization built on accountability, performance, and long‑term career growth. Our state‑of‑the‑art facility is designed to deliver an exceptional customer experience while creating strong opportunities for employees to grow and succeed.

About The Position
The Service Communication Specialist plays a vital role in supporting service department production, customer retention, and appointment scheduling efforts for Steven Kia. This position is responsible for handling inbound and outbound customer communication, coordinating service appointments, following up with customers, and helping maintain efficient service lane traffic. The role is often the first point of contact for service customers and requires professionalism, urgency, organization, and strong communication skills. The ideal candidate thrives in a fast‑paced environment and enjoys helping customers while supporting dealership operations.

Key Responsibilities

Answer inbound service calls promptly and professionally

Schedule, confirm, and reschedule customer service appointments

Follow up with missed appointments and declined service recommendations

Assist with outbound maintenance reminder and retention campaigns

Utilize CRM systems daily to document customer communication and appointment activity

Help maintain efficient service appointment flow and shop capacity

Communicate effectively with Service Advisors and service management

Maintain accurate and up‑to‑date customer records

Deliver a professional and customer‑focused experience during every interaction

Qualifications

Previous customer service or call center experience preferred

Automotive or dealership experience is a plus

Strong phone and communication skills

Comfortable working in a fast‑paced environment

Strong organizational and multitasking abilities

Basic computer and CRM proficiency

Positive attitude and team‑oriented mindset

Valid driver’s license required

Compensation
$40,000 - $60,000 annually based on performance. Compensation structure includes base pay plus performance incentives.

Schedule

Full‑time position

5‑day work week

Closed Sundays

Benefits

401(k) Plan

Medical, Vision, and Dental insurance

Life insurance

Paid training

Paid time off and holidays

Growth opportunities within Steven Automotive Group

Equal Opportunity Employer. Steven Kia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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