Job Description
Responsibilities
This position is responsible for focusing on new business to Seminole Hard Rock Hotel & Casino-Tampa.
- Maintains relationships and markets our gaming product and amenities to valued guests and develops new business relationships
- Greets guests in the casino and participates in social events and special promotions
- Evaluates player ratings to track visits, arranges accommodations and provides complimentary services according to established guidelines
- Effectively handles guest complaints and discrepancies in an efficient and courteous manner
- Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs
- Achieves predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue
- Responsible for marketing to predetermined active and inactive customers by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each
- Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
- Safeguards the confidential nature of all departmental and general property records
- Other duties as assigned
Qualifications
- High School diploma, GED, or equivalent required, Bachelor’s degree in Business, Advertising or Marketing preferred.
- Five (5) – Seven (7) years of player development or casino marketing experience required, or the equivalent combination of education and experience
- Candidate MUST bring established book of new customers to Seminole Hard Rock Tampa
- Must have excellent communication skills, judgment, high moral integrity and strong work ethic
- Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures
- Must have strong organizational, planning and communication skills
- Must possess strong leadership and team building skills
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
- Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
- Must be able to tolerate casino related environmental factors including but not limited to second hand smoke, excessive noise and stress related to serving customers in a high pressure fast paced environment
- Must be able to perform other duties as assigned
Work Environment
- Duties and responsibilities are typically performed in a professional office setting as well as on the Casino Floor. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Native American Preference Policy
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
- Credit Check
- Criminal Background Check
- Drug Screen