Decision Analytics Consultant- Digital Customer Experience

ZS

is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

Insights & Analytics

ZS's Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. In particular, Consultants combine best‑in‑class analytic skills with strong problem‑solving and communication abilities to lead analytical work to help clients solve strategic, tactical, and operational business problems. Consultants may work on multiple projects simultaneously. As Consultants advance in their career, they often specialize in a particular industry, practice area and/or client relationship.

What You’ll Do:

Work with project leadership to define project scope and develop approach

Lead project teams in design and execution of analyses to test hypotheses and improve client commercial effectiveness

Lead project task execution by ensuring progress, organizing project data and coordinating team meetings

Conduct issue analysis and develop hypotheses on the key client issues

Synthesize findings, develop recommendations and communicate results to clients and internal teams

Provide thought leadership and innovation within projects and practice areas

Participate in business development

Contribute to internal firm activities

Coach and mentor junior team members

What You’ll Bring:

MBA with a bachelor's (and often graduate) degree in a quantitative, analytical discipline, such as Operations Research, Applied Mathematics, Management Science, Data Science, Statistics, Econometrics, or Engineering. Alternately, candidates may possess a PhD in marketing, economics, decision sciences or related field with a business application. In lieu of an MBA or PhD, 5‑8 years of relevant work experience may substitute.

Up to 3 years of post‑MBA relevant work experience, and 3‑5 years of pre‑MBA relevant work experience, with evidence of strong analytic work (including use of advanced modeling techniques and tools such as R, SAS, Tableau, or VBA)

High motivation, good work ethic, maturity and personal initiative

Aptitude for and enjoyment of leading and managing teams.

Effective oral and written communication skills that enable personal impact with senior‑level decision makers.

Strong attention to detail, with a quality‑focused mindset

Analytic problem‑solving skills, with a creative and innovative outlook

Client service orientation

Fluency in English

Client‑first mentality

Intense work ethic

Collaborative spirit and problem‑solving approach

How you’ll grow:

Cross‑functional skills development & custom learning pathways

Milestone training programs aligned to career progression opportunities

Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | ZS.

Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel:
Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Application Instructions:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

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