Practice Sales Manager (Boca Raton)

Role Overview
We’re looking for a hands-on Sales Leader who can both close and build. This role is responsible for converting warm inquiries into consultations and active treatment plans while designing the sales infrastructure that drives consistent, scalable growth. You’ll own the pipeline, coach the team, and implement systems, scripts, and metrics that improve performance across the entire patient journey.
This is not a sit-back leadership role—you’ll be in the trenches, actively selling, testing, refining, and elevating the team around you.

Lead and Pipeline Ownership
Own the full inbound lead pipeline across phone, web, and referral channels.
Build and maintain structured workflows for lead tracking, follow-up cadence, and response time optimization.
Implement systems that ensure no lead is lost and every opportunity is maximized.
Continuously refine pipeline processes to improve speed-to-lead and conversion efficiency.

Consultation Conversion
Personally engage in pre-consult conversations to understand patient goals, build trust, and set clear expectations.
Develop and standardize consult prep frameworks so prospects arrive informed and ready to move forward.
Drive post-consult follow-up strategy to increase close rates and reduce drop-off.
Analyze funnel performance at every stage and implement data-driven improvements.

Revenue Growth and Sales Strategy
Own performance against key revenue drivers, including consult bookings, program enrollments, and total sales.
Identify and systematize upsell opportunities across services (labs, peptides, hormone therapy, GLP-1 programs).
Partner with leadership to refine offers, pricing strategies, and campaign effectiveness.
Establish, track, and optimize core KPIs such as show rate, close rate, and revenue per patient.

Sales Infrastructure and Systems
Build and implement scalable sales processes, scripts, and playbooks.
Create clear, repeatable frameworks for lead handling, consult flow, and follow-up.
Develop dashboards and reporting systems that provide visibility into performance and opportunities.
Translate data into actionable strategies that improve consistency and predictability.

Coaching and Team Development
Actively coach sales and patient coordinator teams, objection handling, and conversion skills.
Lead ongoing training sessions to elevate sales confidence and effectiveness across the team.
Use real performance data to provide targeted, practical coaching.
Foster a culture of accountability, continuous improvement, and ownership of results.

Customer Experience
Ensure every patient interaction is clear, responsive, and professional.
Identify friction points in the patient journey and implement solutions to improve the experience and conversion rates.
Align sales approach with patient trust, education, and long-term retention.

Qualifications
Bachelor’s degree in Business or equivalent experience.
3+ years of sales experience, with demonstrated success in both individual performance and team impact.
Experience building or improving sales processes, systems, or infrastructure.
Strong coaching ability with a track record of improving team performance.
Highly analytical, with the ability to translate data into actionable insights.
Comfortable operating in a KPI- and OKR-driven environment with full ownership of results.