Client Service & Strategy Director

Client Service & Strategy Director
We’ve partnered with a well-established brand consultancy to identify an experienced Client Service & Strategy Director to join their growing leadership team. This is a senior-level opportunity for a strategic thinker and relationship-builder who thrives at the intersection of brand strategy, client leadership, and integrated marketing.

The Account & Strategy Director will play a critical role in shaping client partnerships, guiding strategic initiatives, and leading cross-functional teams to deliver thoughtful, impactful work. This individual will serve as a trusted advisor to clients while helping drive agency growth, operational excellence, and team development.

This role is ideal for someone who brings both big-picture strategic thinking and hands‑on leadership experience within an agency or consulting environment.

Key Responsibilities
Client & Brand Strategy Leadership

Leading brand positioning and messaging development

Guiding integrated marketing and communications strategy

Developing strategic recommendations and key client deliverables

Facilitating discovery sessions, stakeholder interviews, and strategic planning engagements

Translating complex business challenges into actionable brand and marketing strategies

Ensuring strategic work balances insight, creativity, and executional practicality

Overseeing presentation development and executive-level storytelling

Elevating the quality and consistency of strategic thinking across client work

Client Relationship Leadership

Leading senior‑level client relationships and strategic conversations

Providing day‑to‑day account leadership and communication

Building long‑term client partnerships rooted in trust and collaboration

Ensuring client expectations are consistently met or exceeded

Navigating evolving business priorities and complex conversations with confidence

Proactively identifying opportunities, challenges, and solutions

Helping clients connect brand strategy to business growth and organizational goals

Supporting client retention and account growth opportunities

Agency & Team Leadership

Providing leadership across client engagements and strategic initiatives

Partnering with account and project teams to support workflow, prioritization, and resource alignment

Ensuring consistency and excellence across deliverables

Fostering collaboration between strategy, creative, and execution teams

Supporting team growth, mentorship, onboarding, and development

Helping build scalable processes and operational efficiencies

Contributing positively to agency culture, communication, and team engagement

Business Growth & Account Leadership

Contributing to agency growth strategy and leadership planning

Supporting new business opportunities and proposal development

Identifying opportunities to deepen and expand existing client relationships

Participating in pitch development and strategic presentations

Overseeing account planning and long‑term client success strategies

Supporting revenue growth and client retention efforts

Ideal Experience & Qualifications

10+ years of experience in brand strategy, marketing strategy, agency leadership, consulting, or client services

Proven success leading complex client relationships and strategic engagements

Strong understanding of branding, messaging, marketing, and communications strategy

Experience leading and collaborating across cross‑functional teams

Exceptional communication, presentation, and facilitation skills

Ability to think strategically while managing executional details

Experience contributing to business development and organizational growth

Collaborative, proactive, and solutions‑oriented leadership style

Success in this role looks like

Building strong, trusted client partnerships

Delivering high‑quality strategic work that drives measurable impact

Leading collaborative, accountable, and high‑performing teams

Ensuring efficient execution across projects and engagements

Supporting continued agency growth through strategic leadership and relationship development

Why This Opportunity Stands Out

Opportunity to wear multiple hats and influence both strategy and execution

Exposure to a wide range of industries, brands, and business challenges

Ability to contribute ideas and shape strategic direction in a meaningful way

Collaborative, entrepreneurial environment where initiative is valued

Chance to work at the intersection of business strategy, branding, and creative problem‑solving

Team‑oriented culture focused on delivering exceptional work while supporting one another

This role is based in downtown Minneapolis and operates on a hybrid schedule, with team members working in‑office 3 days per week.

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