Position Title
Director, Infrastructure Communications
Time Type
Full time
Location
Hawk Hill campus (Philadelphia) with responsibilities across three physical campuses in Pennsylvania. Hybrid work schedule with on‑site presence required.
Pay
$110,000 – $130,000 annually, commensurate with experience and education.
Responsibilities
- Lead and mentor the Infrastructure Communications team, overseeing staffing, professional development, and performance management.
- Establish, test, and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP) for critical network and telecommunications services.
- Drive strategic planning and cost estimation for projects that impact network infrastructure, telecommunications services, and security.
- Manage system and service planning, budgeting, procurement, and capital‑budget oversight for the unit.
- Lead Green IT initiatives, optimizing power and cooling and reducing the carbon footprint of the network infrastructure.
- Evaluate, recommend, and implement technologies for data, voice, and video services across the multi‑campus footprint.
- Oversee wired and wireless network operations, including site‑to‑site/VPN connections, core routing, performance analysis, and proactive monitoring with AIOps tools.
- Diagnose, troubleshoot, and resolve performance and connectivity issues, managing network software, hardware, and reporting tools.
- Deploy and manage Software‑Defined Wide Area Networking (SD‑WAN), DNS, DHCP, and IPAM to optimize routing and redundancy.
- Design and enforce network segmentation strategies for secure onboarding and management of IoT devices.
- Lead telecommunications operations for IP‑PBXs, unified messaging, call accounting, emergency notification, and related systems.
- Develop strategic roadmap and lifecycle management for cloud‑based Unified Communications as a Service (UCaaS) platforms.
- Manage vendor relationships, develop RFPs, negotiate contracts, and oversee procurement for telecommunications, networking, and cabling services.
- Supervise cabling plant for data, voice, and television; manage third‑party service providers and service level agreements.
- Collaborate with the Chief Information Security Officer and Network Security Engineer on Zero Trust Network Access (ZTNA) and Secure Access Service Edge (SASE) implementations.
- Align network and telecommunications security postures with NIST, CIS, HEOA, and higher‑education requirements.
- Represent the team on Change Management Board, Architecture Review Board, and technology adoption committees.
- Maintain cabling documentation, evaluate technical and financial feasibility of new products, and coordinate with IT administrators for connectivity to data centers.
- Oversee network border connectivity, security compliance, and third‑party process adherence.
Qualifications
- Bachelor’s degree in Information Technology or related field, or equivalent combination of education and experience.
- Minimum 10 years of experience managing networking and communications infrastructure; at least 5 years of supervisory experience.
- In‑depth experience with L2 switching (SPBM/VLAN/STP/LACP) and L3 routing protocols (IS‑IS/VRF/BGP/OSPF); BGP experience a plus.
- Experience implementing enterprise communications systems and coordinating hardware/software upgrades.
- Project management experience deploying communications wiring and supporting copper and fiber backbone infrastructure.
- Knowledge of 802.11 wireless standards, CAT5E/6/6E, and fiber cabling.
- Understanding of AC/DC power, UPS, and power‑management systems.
- Experience with network security technologies (firewall, IPS).
- Budget planning, financial modeling, and procurement experience.
- Excellent problem‑solving, organization, and project‑management skills; ability to work independently and collaboratively.
- Proficiency with Microsoft Word, Excel, and database software.
- Valid driver’s license.
- Preferred: Linux and Windows system administration, virtualization platforms, cloud‑based PBXs, vendor ecosystems such as Extreme Networks, Fortinet, Ruckus, or Aruba.
Physical Requirements and Work Hours
The role is hybrid, with onsite presence across three campuses and remote work. Duties include walking, standing, lifting up to 50 lbs, transporting equipment on hand trucks, and working in confined spaces. Off‑hours and on‑call responsibilities are required for critical network or telecommunications incidents.
EEO & Diversity
Saint Joseph’s University is an equal‑opportunity employer. Candidates are selected based on their qualifications and fit. The university prohibits discrimination in its programs and activities on the basis of sex, race, color, national origin, age, disability, and other protected categories. The Title IX Coordinator is responsible for compliance with Title IX and other civil rights laws. For inquiries, contact the Title IX Coordinator at
Application Requirements
- Resume/CV, cover letter, and at least three professional references.
- Please begin your cover letter with the phrase: “Confirming on‑site availability for Saint Joseph’s University in Philadelphia.”
- Do not submit an application until all documents are attached.
Geographic Eligibility
Applicants must be residents of Pennsylvania, New Jersey, New York (excluding NYC zip codes), or Delaware. Delaware residents must be present at least 50% of the work time on a SJU campus.
Benefits
Standard benefits package offered to eligible full‑time employees.
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