Director National Accounts – QSR/FSR
Primary Smart Care contact for key National Quick Service and Full‑Service Restaurant customers, responsible for ensuring customer needs are met and driving retention and growth of the assigned portfolio. This role is 100% remote with travel and can be based anywhere in the country.
Responsibilities
- Proactive and ongoing communication with customers to understand their needs and review existing and new services.
- Build long‑lasting, mutually beneficial relationships and act as a trusted advisor.
- Navigates customer organizations to build advocates and awareness across multiple functional areas and regional/local leaders.
- Works cross‑functionally internally to resolve customer complaints, escalations, and improve processes and communications to prevent future issues.
- Provides real‑time guidance to the Operations team ensuring adherence to customer requirements and service‑level agreements.
- Analyzes customer repair and maintenance data to understand needs and areas of improvement; presents solutions to improve reliability and efficiency of customer equipment.
- Creates annual strategic plans for assigned accounts, including growth plans and budgets.
- Creates and conducts quarterly business reviews on Smart Care service performance.
Qualifications
- Bachelor’s or Associate’s Degree in Business or a related field.
- 3–5years of successful experience in account management, business development, inside sales, or other customer‑facing roles.
- Excellent oral and written communication skills.
- Strong problem‑solving skills with a high level of attention to detail.
- Comfort using business intelligence (BI) software to analyze customer trends and needs.
- Effective prioritization and time‑management with a demonstrated sense of urgency.
- Sales process knowledge with solid negotiation and networking skills.
- Ability to influence others through persuasive presentations, effective customer relationship development, facilitation, training, and development.
- Results‑oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success.
- Comfortable managing under pressure, multitasking and prioritizing.
- Passion to win and motivate a diverse team.
- Experience with Microsoft Excel, PowerPoint, Power BI – a definite plus.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offerings include hot‑side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration, and HVAC. We serve more than 10,000 types of equipment, offering OEM‑agnostic service and fast response times. Our customer base ranges from grocery and restaurant chains to corporate dining, hospitality, entertainment venues, higher education, cold storage, convenience stores, healthcare, and casinos.
Equal‑Employment Opportunity Statement
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation in the application or hiring process due to a disability, please contact the Human Resources department at
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