THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $100,000 - $120,000.00.
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.
The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self‑determination. CFWB leverages concrete resources, stakeholder relationships, and family strengths to drive greater equity and reduce disparities – including in the child welfare system – and create conditions that foster well‑being for families and children across New York City. Our work includes the provision of childcare assistance; support for caregivers and child‑serving professionals to prevent child injury; and investment in community‑based approaches.
The Office of Strategy, Research, and Provider Partnership (SRPP) leads CFWB efforts to strengthen services for children, youth, and families by aligning strategic priorities with data‑driven practices. The Office also partners with contracted community‑based organizations citywide to implement programs, including Family Enrichment Centers and PromiseNYC Programs. Through this work, the Office helps CFWB build a system that is innovative, responsive, and grounded in evidence. The Office is comprised of four specialized teams: Family Enrichment Centers Program Management (FEC PM), the FEC Program Sustainability and Improvement (PSI) team, the Child Care Data Management and Systems (DMS), and the Strategy and Research (SR) team.
Responsibilities
- Operational Leadership and Strategic Vision for the ACS Family Enrichment Centers
- Collaborate with SRPP leadership in defining and executing the strategic vision of the FEC Program Management Team, including day‑to‑day administrative operations of the team.
- Help shape and evolve the Program Management team’s data‑driven technical assistance and coaching approach to contracted FEC provider partners, ensuring high‑quality implementation aligned with Model Standards, outcomes, contracts, and policy requirements.
- Use quantitative and qualitative methods to continuously collect and analyze data to evaluate and adapt FEC performance and improve implementation and drive outcomes.
- Supervision, Coaching, and Staff Development
- Directly supervise a team of 3‑4 FEC program managers, providing regular coaching, goal setting, and strength‑based feedback; co‑develop individualized growth plans and lead performance evaluations.
- Data‑Driven Program Oversight
- Evaluate and oversee the performance of a portfolio of 15 contracted Family Enrichment Centers; guide program managers in using qualitative and quantitative data to provide consistent technical assistance and coaching to FEC partners towards fidelity to the FEC Model Standards and the model’s intended outcomes.
- Serve as liaison between ACS Division of Financial Services colleagues, the ACS FEC Program Management Team, and contracted provider partners; lead FEC contract budget analysis and oversight, ensuring providers receive timely support with budget submissions, modifications, invoicing and compliance with fiscal policy.
- Analyze budget and program performance data to develop reports to inform team goals, highlight successes and challenges, and develop strategies for improvement.
- Develop and administer surveys and focus‑group interviews to collect, analyze, and use quantitative and qualitative data to assess program quality and provider performance.
- Stakeholder Engagement and Strategic Partnerships
- Support relationship management with contracted provider leadership and lead presentations about the program in internal and external meetings, including with ACS leadership, cross‑divisional managers, funders, and policy stakeholders.
Minimum Qualifications
- For Assignment Level I: a master’s degree from an accredited college or university with a specialization in an appropriate field of physical, biological and environmental science or public health.
- For Assignment Level II and above: a doctorate degree with specialization in an appropriate field of physical, biological, environmental or social science and one year of full‑time experience in a responsible supervisory, administrative or research capacity in the appropriate field, or a master’s degree with three years of responsible full‑time research experience in the appropriate field; or equivalent education/experience. All candidates must have at least a master’s degree and at least two years of experience described in item 2. Two years as a City Research Scientist Level I can substitute for the experience required in items 1 and 2.
Preferred Skills
- Master’s degree in the social sciences, including social work, public health, public administration or policy.
- Demonstrated experience supervising diverse teams and promoting a safe and supportive environment where staff can grow professionally, voice concerns, and learn from mistakes.
- At least 3 years of using quantitative and qualitative methods to collect and analyze data to assess program quality and provider performance and to create reports to inform implementation of performance and quality improvement strategies.
- Experience with NYC human/social service program fiscal policies and budget management functions, including familiarity with city contracting and invoicing systems.
Benefits
Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Equal Employment Opportunity
The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.
Additional Information
Section 424‑A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child‑abuse and maltreatment report.
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