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SNF Community Relations Director
Full Time Sales Austin, TX, US
3 days ago Requisition ID: 6619
A GREAT CAREER starts with a GREAT COMPANY!
Apply to join our team of servant leaders today!
- THE DIFFERENCE IS OUR PEOPLE . Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.
We’ve achieved GREAT PLACE TO WORK status NINE YEARS IN A ROW .
- CAREER DEVELOPMENT . We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!
- Faith Driven andMission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.
- Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on-demand pay in between paychecks!)
SERVANT LEADERSHIP:
Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living, memory care, and skilled nursing services and the well-being of our residents/patients. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.
GENERAL SUMMARY:
The SNF Community Relations Director is a trusted advisor to potential residents/patients and their families, along with the community at large. The SNF Community Relations Director focuses his/her attention on achieving and maintaining budgeted occupancy, creating public awareness of the community through networking and planning events for hospitals, churches, health professionals and other professional referral sources in the community. The SNF Community Relations Director is responsible for referrals into the community.
ESSENTIAL JOB FUNCTIONS:
- Servant Leadership directs all aspects of decision making, and respects and adheres to sales call, reporting, information submittal, and other potential required deadlines as set forth by the company
- Plans, develops, and executes an active 12-month occupancy development and sales/marketing plan
- Serves as a trusted advisor to potential residents/patients, their families, and the surrounding community
- Conducts a quarterly competitive analysis and maintains a strong knowledge of the competitive market, understanding their services and programs, their unique selling points, and current promotionaldiscounts
- Possesses and maintains a strong knowledge of the community’s services, programs, team member’s backgrounds, talents, and offerings to be able and share with the outside community and with potential residents/patients andfamilies
- Responsible for handling incoming inquiry calls, leading community Experiences, and establishing detailed follow up steps with prospects and families, including creative follow upand home visits as required to achieve and maintain budgetedoccupancy
- Responsibleforconductingweeklyoutsidesalescallstoreferralsources,including medical and business professionals, as required to support a sufficient stream of referredprospects
- Responsible for assisting with planning and hosting events for prospects and occasional referral source events as required to support a sufficient stream of new prospects, and to create opportunity for prospect advancement
- Responsible for clear and frequent communication with team members on upcoming appointments, presentations, Experiences, andevents
- Lead the Daily Strategy Meeting utilizing the 10-3-1 / Hot Board
- Responsible for detailed and accurate entry of all prospect, family and referralsource communications into Yardi
- Responsible for remaining current on open inventory, pending move-ins and potential move-outs
- Conduct training refreshers and orientation programs for all associates regarding sales. Examples: Greeting Guests / Handling an Inquiry Call / How to Conduct an Experience/ How to Establish the Next Step
- Respond in a timely manner to requests of residents/patients, families and guests, when operations team is unavailable
- Responsible for the move-in process via established move in protocol, including assisting the resident/patient with apartment selection, communicating requests for nursing assessment from SNF Resident Wellness Director, communicating agreement signing with Executive Director, communicating apartment readiness with Environmental Services Director, and collecting and distributing the move-in paperwork to ensuring their move into the community is a successful, positiveexperience
- Communicates move-in date with appropriate all leadership team members for new resident/patient welcome and orientation to the community
- Performs other related essential duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Able to communicate effectively with all levels of management, team members, residents/patients, family members, guests, vendors, referral sources, and outsidecontacts
- Basic computer skills, including but not limited toentering complete and detailed data into Yardi, and maintaining occupancy development and sales/marketing plan and competitive analysisspreadsheets
- Able to manage a revenue and expense budget
- Knowledge of current Federal and State laws pertaining to IL, AL, MCcommunities
- Able to make independentdecisions
- Must be able to communicate in a warm, friendly and caringmanner
- Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act(ADA)
- Must possess a passion to work with and around seniors
- Knowledge of customer service principles andpractices
EDUCATION REQUIREMENTS:
- High School Diploma orequivalent
- Bachelor Degree preferred
EXPERIENCE REQUIREMENTS:
- Two (2) years in the senior living environment preferred
- Proven senior living sales and referral trackrecord
CORE COMPETENCIES :
- Sales Minded
- Visionary
- Execute Strategy
PHYSICAL REQUIREMENTS:
The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:
- Able to stand or walk 75% of theday
- Able to drive to outside sales calls or potential residentassessments
- Able to concentrate with frequentinterruptions
- Able to work under stress and in emergencysituations
- Able to work under conditions that require sitting, standing, walking, reaching,pulling, pushing, andgrasping
- Able to talk and hear effectively in order to convey instructions and informationto residents and teammembers
- Occasionally lift/carry up to 50pounds
OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:
- Work in all areas of thecommunity
- Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases, and otherconditions
- Use personal protective equipment and supplies when necessary to prevent burns, falls, and infection
- Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
- Subject to infectious diseases, substances andodors