About Your Role
We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI‑powered platform into insights that drive real business decisions. This is a founding role so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.
- Own the full client lifecycle post‑sale: onboarding, study design, delivery, and expansion—ensuring every client sees fast time‑to‑value and runs more research with Pogo.
- Run research engagements end‑to‑end: scoping studies with clients, configuring them in the platform, reviewing AI‑generated insights, and debriefing learnings with client executives.
- Act as the trusted advisor—the person clients call when they have a big strategic question and need to design a study to get the insights they need.
- Partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts.
- Serve as the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap.
- Build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.
About You
- You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client‑facing environment.
- Bonus: You’ve worked on primary consumer research, whether qualitative or quantitative.
- Structured thinker: Can take a messy client problem, frame it clearly, and design a research approach that asks the right questions.
- Exceptional communicator: Write and present with clarity and confidence, earning credibility quickly with senior stakeholders.
- Curious about consumers and what makes people tick; find insights work interesting, not just as an output but as a craft.
- High‑ownership operator: When an engagement is yours, you drive it and don’t wait to be told what to do next.
- Highly organized, ability to juggle multiple client engagements simultaneously.
- Low ego and a team player: Work well across teams and care more about outcomes than credit.
- Fast learner who adapts quickly to new clients, industries, and problem spaces.
- Uses AI tools to work smarter—better research, better synthesis, better outputs.
Why you might be excited about this opportunity
- Founding role with real scope—build the playbooks, delivery model, and client experience that you shape.
- Fortune 500 clients, early‑stage energy. Lead engagements with major brands while staying close to the founding team to see your decisions matter immediately.
- A natural bridge from consulting to vertical AI. Apply consulting toolkit at the cutting‑edge of strategy and AI.
- Be the voice of the customer. Direct line into product and engineering—what you learn from clients shapes what we build.
Why you might not be excited about us
- High‑ownership role; if you want a narrow lane with clear guardrails, this isn’t it. You’ll need to define the lane yourself.
- Rapid client list growth. Expect to manage multiple engagements simultaneously, each with its own timeline, studies, and stakeholders. If you thrive with one deep focus at a time, this role may not be the right fit.
- Expect more than 9‑to‑5. Raw hours make an impact at our current stage. We trust each team member to build a flexible schedule that works for them. We also strongly encourage real time off: in addition to unlimited PTO, we have a minimum 20‑day vacation policy.