Job Summary
Elderly Housing Development and Operations Corporation (“EHDOC”) is a nationally known 501(c)3 non‑profit affordable housing, developer and management company that owns and manages 56 multifamily residential properties consisting of over 4,400 units in 14 states, the District of Columbia and Puerto Rico. This position requires flexibility and the ability to travel extensively, often on short notice. The Regional Manager is responsible for directing and overseeing the overall operations of the assigned residential portfolio. The candidate must provide exceptional customer service to residents and employees, demonstrate strong leadership and organizational skills, and be guided by the company’s mission and goals. The role includes mentoring, training, and support for site personnel, as well as knowledge in marketing, business administration, financial reporting, compliance, and analysis of a property’s performance and budgetary expectations with a goal to maximize NOI and cash flow, reduce operating expenses, and maintain and improve the portfolio’s curb appeal and long‑term objectives. The position involves 75% travel throughout the assigned portfolio. The Regional Manager will oversee EHDOC properties in Connecticut, Massachusetts, Maine, New Hampshire and New York.
Essential Job Duties And Responsibilities
- Review and enforce company policy and procedures for determining household eligibility for federal, state, and local funded affordable housing programs.
- Plan and conduct training of all site personnel on Low‑Income Tax Credits (LIHTC), Tax Exempt Bond, HOME, CDBG, FHLB, HUD 202, PRAC and RAD/PRAC regulations.
- Review rents, utility allowances, household annual income, and published maximum program rent and income limits to ensure ongoing compliance and adherence to all imposed program regulations. Notify the Vice President of Field Operations of suspected or confirmed instances of fraud or non‑compliance.
- Review monthly financial statements with the Community Managers and assist with preparing monthly budget variance and narrative for owners and investors.
- Prepare for and attend annual management reviews conducted by federal, state, or local housing agency representatives, lenders, equity partners, and compliance monitoring agencies.
- Conduct periodic on‑site file audits documenting discrepancies or inconsistencies in applying policy and/or regulations. Explain discrepancies to staff and direct staff on how to correct them within company policy guidelines.
- Instruct staff on how to apply policy and regulations consistently. Identify and develop training needs based on discrepancies. Follow up with staff to ensure all corrections are made.
- Assist with maintaining 100% occupancy by conducting periodic reviews of rental applications, ensuring the Community Manager can determine income eligibility, and that all required documentation is provided and filed before a household moves in.
Role Expectations
- Oversee all aspects of operations for the assigned Communities.
- Direct supervision of the Community Managers and on‑site staff within the portfolio.
- Participate in the hiring or termination of site staff (excluding Community Managers).
- Some overnight travel is required.
- Follow all company policies and procedures related to on‑site management operations.
- Ensure that all personnel respond to resident requests or complaints in a timely, efficient, and courteous manner.
- Ensure all residents adhere to the terms of the lease and house rules/regulations.
- Ensure each resident file complies with all regulatory commitments and any other governmental commitments.
- Manage the selection process of residents.
- Review all expenditures and ensure all Communities within the portfolio operate within budget.
- Ensure the Communities in the portfolio have the highest curb appeal.
- Staff any open positions in the portfolio with qualified employees.
- Handle all management functions for employees reporting to the Regional Manager, including timecard approval, PTO approval, attendance monitoring, and reviews.
- Develop annual operating budgets.
- Conduct regular community inspections.
- Evaluate cost efficiency of maintenance operations.
- Manage advertising and marketing plans for the Communities in the portfolio.
- Assist senior staff with updating and maintaining the company’s Compliance Policies and Procedures as part of or in addition to the Management Operations Manual.
- Provide support to site staff on fiscal management.
- Monitor occupancy and provide marketing strategy.
- Monitor Replacement Reserve Accounts.
- Monitor Petty Cash at sites.
- Recruit and recommend vendor service contracts under $10,000.
- Perform other duties as assigned by EHDOC.
Qualifications / Requirements
- Must have access to reliable transportation to reach properties within the portfolio.
- Must be comfortable with extensive regional travel, with an expectation of 60% or more travel required to support operations, site visits, and team oversight.
- Experience managing multiple communities.
- Strong leadership skills.
- Bachelor’s degree or equivalent experience required.
- Excellent written and verbal communication skills.
- 5+ years’ experience working in affordable housing programs, including at least one of the following: HUD, PRAC, REAC/MOR, EIV, LIHTC, Project‑Based Section 8, HOME.
- Strong computer skills.
- Possess HCCP, COS and HUD Certifications and/or Designations.
- Experience in RealPage (OneSite) Leasing & Rents Software.
- Minimum of three (3) years as a Community Manager.
- Working knowledge of Collective Bargaining Agreements.