Director of CX & Experience Strategy

Banner Health is seeking a Director of Customer Experience based in Phoenix, Arizona, to optimize and streamline the customer journey for Sonora Quest Laboratories. This role requires strong leadership and data analytics skills to develop and execute a comprehensive customer experience strategy. Candidates should have at least 7 years of experience in leading customer experience programs and a Bachelor’s degree in a relevant field. The position offers the chance to drive a high-quality customer experience across multiple departments.
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