Director of CX Strategy & Customer Experience

Hughesleahykarlovic, Inc. seeks a Director of CX Strategy to lead the customer experience vision across client portfolios. Based in STL and CHI offices, you will set strategy, standards, and measurable CX outcomes across paid, owned, and earned channels.
You will mentor the CX team, translate business objectives into activation plans, and partner with media and content leaders to deliver integrated campaigns that improve retention and value.

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