Citizens is seeking a Director of Customer Experience to articulate client expectations and lead programs that drive continuous CX improvements. This role requires influencing cross-functional teams, shaping customer journey strategies, and delivering a clear delivery roadmap in a banking environment.
You will guide enterprise CX initiatives, embed customer-centric practices, and partner with lines of business to elevate the client voice in strategic planning.
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Director of Customer Experience & CX Strategy
Applied Labs · Boston, MA, USA ·
- Pay:
- 216.000 - 267.000
- Job type:
- Full Time