Job Description
Steer the forefront of Employee Experience innovation by scaling a Design System that enables teams to deliver cohesive, frictionless, and personalized experiences across a global employee population.
As an Experience Design Executive Director in Employee Experience , you will spearhead a team of talented designers to define, govern, and evolve shared design patterns, components, and workflows. You will define and activate processes—spanning contribution models, quality standards, documentation, and release management—that strengthen consistency and accelerate delivery across products.
Your role involves setting quality benchmarks, managing asset delivery (design libraries and coded component alignment), and shaping product initiatives through system adoption, enablement, and measurable outcomes. You will be a staunch advocate for inclusive design and accessibility, modeling and driving collaboration across Product, Engineering, Content Design, Research, and Accessibility teams to create unparalleled experiences for our diverse employee base.
This position sits within Employee Experience, partnering with multiple internal product teams to standardize an omni‑channel Design System, improve delivery efficiency, and drive consistency across employee experiences. You will collaborate closely with engineering leaders to align design libraries with reusable coded components and establish a scalable release cadence.
You are a player/coach who isn’t afraid to roll up your sleeves and can seamlessly switch between strategy and highly crafted pixels. Success is measured through adoption, reduced UI inconsistency, improved accessibility outcomes, and faster design‑to‑development cycles.
The scope includes enabling cross‑functional teams across priority employee journeys (e.g., onboarding, enabling day‑to‑day work, productivity tools, workflow applications) and across web, mobile, conversational UI, and agentic AI experiences.
Job Responsibilities
- Develop and implement Employee Experience Design System strategies aligned to business objectives, applying expertise in interaction design and information architecture, with a focus on standardization and reuse.
- Lead, mentor, and inspire a team of experience designers fostering collaboration, coaching, and performance management.
- Drive innovation by staying abreast of industry trends, design system practices, accessibility standards, and emerging technologies to maintain a user‑centric, modern employee experience.
- Design methods to incorporate insights from key performance metrics, utilizing data fluency to inform decision‑making and optimize experiences for diverse employee segments; build strong stakeholder relationships, influence decisions, and champion user‑centered design principles organization‑wide.
- Own the design system roadmap, including patterns, components, tokens, and guidelines, ensuring scalability across multiple internal products.
- Establish and run governance (intake, prioritization, contribution model, decision rights) and a predictable release/versioning process for design assets and standards.
- Define and enforce quality standards (usability, consistency, accessibility) and ensure “built‑in” compliance through system guidance and review mechanisms.
- Partner with Engineering to align design libraries with coded component libraries, improving implementation consistency and reducing rework.
- Create enablement programs (documentation, office hours, onboarding, training) to accelerate adoption and self‑service across teams.
- Leverage latest AI technologies from process through output to positively shift your team’s velocity and outcomes.
Required Qualifications, Capabilities, and Skills
- 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture, including complex enterprise or platform experiences.
- Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional elements for digital products and services.
- Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth.
- Demonstrated success in inclusive design, accessibility guidelines, and assistive technology to create inclusive experiences for diverse users.
- Proven understanding of market trends, product knowledge, and technological advancements, leveraging emerging technologies and best practices to drive user experience outcomes.
- Demonstrated ability to establish operating models (governance, process, workflow) that scale design quality across multiple teams and products.
- Experience influencing senior stakeholders and driving cross‑functional alignment with Product and Engineering leaders in matrixed organizations.
- Experience delivering design systems across web, mobile, conversational UI.
Preferred Qualifications, Capabilities, and Skills
- Design system expertise.
- Experience applying AI directly to your design practice.
- Experience delivering agentic AI design systems.
- Design leadership or managerial experience.
- Experience scaling accessibility‑by‑default through reusable components and standards in large organizations.
Benefits
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. We also offer a range of benefits and programs to meet employee needs, based on eligibility, including comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.
Equal Opportunity Employer
JPMorgan Chase & Co. is an equal opportunity employer. We do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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