Requirements
- 4+ years in web management, digital operations, or a related field, including direct people management ,
- Technical fluency: You’re comfortable in conversations about architecture, deployment pipelines, or front-end frameworks, even if you're not writing the code ,
- Experience managing AI integrations or APIs: genuine curiosity about how the underlying models work ,
- Operational instinct: you keep clean documentation, run tight sprint cycles, and treat QA as a feature, not a chore ,
- Calm under pressure: You're the person who steadies the team when something breaks ,
- Ambitious and meticulous: You’re motivated by achieving broader business results, and you sweat the small details that compound over time into a reputation for quality
What the job involves
- The Web Experience Manager will lead our small team of developers and designers, and take full ownership of the strategy, operations, and quality of our digital presence ,
- This role sits at the intersections of brand, engineering, marketing, and design ,
- You'll translate priorities from cross-functional teams into a clear roadmap, hold a high bar for quality, expertly leverage modern AI web tools, and make sure the team has the clarity and support they need to do their best work ,
- You're a people-first leader with enough technical depth to make good calls quickly ,
- Own the web roadmap by maintaining, prioritizing, and communicating clearly so the team is always working on what matters most ,
- Manage and develop a lean team of web developers and designers by supporting career growth, handling resource allocation, and proposing and scoping new initiatives ,
- Serve as the connection point between the web team and cross-functional partners (Brand, Marketing, and Product) by translating priorities into a well-sequenced backlog, protecting the team's focus ,
- Own the quality of everything that ships by building the testing and review framework, managing deployments, and setting the standard for what "done" means ,
- Design and run the planning around urgent issues; set clear response-time SLAs for site performance and internal support requests and hold to them ,
- Build the systems to keep marketing sites secure, performant, and compliant 24/7 ,
- Lead post-mortems after incidents by coordinating the fix, communicating status to stakeholders, documenting learnings with rigor, and adjusting the roadmap accordingly ,
- Oversee Scale's integrations on web properties by monitoring for performance, output quality, and consistency ,
- Manage relationships with web vendors, internal security, and IT teams ,
- Regularly audit the AI tooling to ensure we're using the best tools efficiently, pilot new tools, and flag when something needs to be updated or replaced