Client Communications & Campaign Marketing Manager
Location: Hybrid
Job Type: Full-Time
Overview
An exciting opportunity is available for a Client Communications & Campaign Marketing Manager to lead client-facing communications, campaign execution, and program launch support for a growing professional services organization.
This role is highly focused on retention, client engagement, referral generation, and service adoption, with ownership over email campaigns, app messaging, event promotion, and content repurposing.
Key Responsibilities
- Own and execute segmented client email and direct mail campaigns
- Repurpose long-form monthly content into written guides, newsletters, and promotional assets
- Drive attendance and engagement for client-facing events and program launches
- Build campaigns that promote service offerings, training programs, and upgrades
- Develop promotional sequences for webinars, workshops, and client initiatives
- Partner with design, communications, and support teams to align messaging
- Track campaign engagement, conversion, and ROI metrics
- Gather audience insights to refine positioning and improve retention outcomes
- Ensure all messaging aligns with brand standards and audience expectations
Qualifications
- 3+ years of experience in campaign marketing, lifecycle, or client communications
- Strong copywriting and direct-response communication skills
- Experience with CRM and automation platforms such as NetSuite and Marketo
- Proven ability to independently build campaigns and audience lists
- Strong performance reporting and campaign optimization skills
- Comfortable working cross-functionally with design, sales, and operations