Marketing Communications Program Manager

Thank you for considering a career at Ensemble!Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose:Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.The Opportunity:CAREER OPPORTUNITY OFFERING:Bonus IncentivesPaid CertificationsTuition ReimbursementComprehensive BenefitsCareer AdvancementThis position pays between $92,400 - $138,600/yr based on experienceBy embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.Creative thinker with a passion for brand building to support our strategic communications and content marketing initiatives as the Marketing Communications Coordinator. This role will be responsible for overseeing our social media strategy, managing social media channels, coordinating content marketing efforts, tracking performance and supporting PR initiatives.Responsibilities:Bring Ensemble’s social strategy to life through high-quality, execution across priority channels, with a primary focus on LinkedIn.Own day-to-day social content planning and publishing, including maintaining the editorial calendar and delivering the right mix of news, announcements, thought leadership and campaign content.Drive engagement and audience growth through consistent, compelling content that reflects Ensemble’s voice, credibility and point of view in the healthcare and rev cycle space.Shape ideas, not just execution, bringing forward concepts informed by data, audience insight and what is resonating now, while being flexible and agile.Write, edit and refine social copy with strong instincts for tone and clarity, and create quick-turn assets (simple graphics and templates) using tools such as Canva.Partner with internal leaders and client spokespeople to strengthen executive and SME visibility on LinkedIn, content cadence and amplification plans.Support community engagement, including comment monitoring, real-time interaction on priority posts and escalation when needed.Use social monitoring and publishing tools to track conversations, flag opportunities and support timely engagement and responsesSuccess Metrics (examples):Increase LinkedIn engagement rate and post-level engagement volume quarter over quarter.Grow follower base and reach among priority audiences (health system CFOs, revenue cycle leaders, healthcare operators).Deliver a consistent executive + SME posting cadence with measurable lift in visibility and engagement.Improve UX of priority content (site, blogs, campaign assets) and support campaign goals through social amplification.Maintain strong operational hygiene: on-time publishing, clear reporting, documented learnings and iteration based on performance.Performance Tracking and Reporting:Track performance across social and content marketing using defined KPIs, with clear views into what is driving awareness, engagement, traffic and conversion.Build and maintain performance reporting (dashboards, monthly recaps and campaign summaries) that is easy for stakeholders to understand and act on.Use data to iterate quickly, adjusting topics, formats and distribution based on what is working and what is not, with clear hypotheses and next-step tests.Familiarity with social media management, monitoring or content platforms (Sprout Social or similar) preferred but not required.Experience We Love:5 - 7 years of relevant experience in marketing communications, content marketing or social media.Exceptional writing and editing skills, with an eye for news, timely storylines and strong points of view.Proven ability to develop and execute content strategies, including executive and SME strategies across owned and earned channels.Strong knowledge of LinkedIn and social media best practices and platform policies, with confidence using analytics to guide decisions.Familiarity with social media management, monitoring or content platforms (Sprout Social or similar) preferred but not required.Experience in a multi-faceted, cross-functional environmentMinimum Education:Bachelors Degree or Equivalent ExperienceRequired Certifications:CRCR or other approved certification#LI-LS1#LI-REMOTEJoin an award-winning companyFive-time winner of “Best in KLAS” , Black Book Research's Top Revenue Cycle Management Outsourcing Solution Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, Energage Top Workplaces USA Fortune Media Best Workplaces in Healthcare 2024Monster Top Workplace for Remote Work 2024Great Place to Work certified InnovationWork-Life FlexibilityLeadershipPurpose + ValuesBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.Employment Disclaimers – Ensemble
#J-18808-Ljbffr