Director - Personal Shopping & Client Relations North America @MYTHERESA

## Director - Personal Shopping & Client Relations North America @MYTHERESAApplylocations: New York 37th Streettime type: Full timeposted on: Posted Todayjob requisition id: R-16909To support our **Personal Shopping and Client Relations** team we are searching for a **Director Personal Shopping & Client Relations North America** to be based in our **New York** office.**WHAT YOU WILL DO*** Own the performance and growth of the Personal Shopping function across North America* Drive regional revenue targets, productivity, and contribution to overall e-commerce sales* Partner with leadership to align on strategy, targets, and expansion opportunities* Manage & Develop a High-Performing Team: Lead, coach, and develop a team of Personal Shoppers across the U.S.* Set clear KPIs and performance expectations, fostering a culture of accountability and excellence* Build and scale a best-in-class team to support continued growth* Elevate the Client Experience: Maintain direct relationships with top-tier clients, delivering highly personalized service* Ensure a seamless, elevated experience across all touchpoints* Act as a brand ambassador, representing Mytheresa’s standards of luxury and service* Drive Data-Led Clienteling: Leverage client insights, analytics, and behavioral data to inform outreach and engagement strategies* Optimize client segmentation, retention, and reactivation efforts* Identify opportunities to increase client lifetime value and repeat business* Own Client Events & Activations: Lead the strategy and execution of high-impact client events across North America* Partner with cross-functional teams to deliver elevated, revenue-driving experiences* Utilize activations to acquire, retain, and grow key client relationships* Shape the Future of Digital Clienteling: Contribute to the evolution of Mytheresa’s global Personal Shopping strategy* Partner with Technology and Product teams to enhance clienteling tools and capabilities* Stay ahead of industry trends to continuously innovate the client experience**WHO YOU ARE*** 8–12+ years of experience in luxury retail, e-commerce, or personal shopping* Proven track record of leading high-performing, client-facing teams across a region* Deep understanding of the North American luxury client* Analytical mindset with the ability to translate data into actionable strategies* Exceptional communication and relationship-building skills* Passion for luxury fashion and delivering an elevated client experience**WHAT WE OFFER*** Annual salary $200k+ bonus + clothing allowance* Paid time off* Special leave of absence* Language and e-learning courses* Staff discount of up to 30%* Discounted membership for selected sports platforms & gyms* Access to LinkedIn Learning* 401K Plan* Medical & dental insurance* Life insurance* Long-term disability insurance* Medical leave family coverage* Social Day* Employee Share Purchase Plan**WHO WE ARE**Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
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