Program Manager, Client Solutions Implementation
Location Preferences: Remote
The Client Solutions Implementation Program Manager is responsible for implementing the technology and workflow solutions sold to our customers. Reporting to the Director of Implementation, Client Solutions, and collaborating with team members throughout the rest of the organization, the Program Manager manages primary communication with the customer and internal stakeholders while overseeing and coordinating the program launch. The role also develops and leads end user training sessions when launching new programs and manages requirements, scope, project updates, schedule/plan, quality, resources, and budget.
What You’ll Do
- Provide direct communication/status to clients at the Executive and Director level of major health systems, clinical service organizations, or the manufacturers of medical devices.
- Define project governance and manage training, Go‑Live, cutover, and transition to support activities.
- Develop project specific Statements of Work prior to contract execution.
- Ensure proper project alignment and visibility both internally and externally.
- Influence internal and external leaders to balance competing priorities.
- Lead project and program activities to ensure effective scope, acceptable timing, maximum benefit and quality delivery.
- Work with peers to create, optimize and maintain end user training materials and presentations.
- Deliver on‑site and webinar based training sessions to end users.
- Oversee the implementation and execution of all programs/projects ensuring they are delivered according to contract requirements.
- Establish program goals, budgets and forecasts.
- Develop implementation strategies including staffing, databases, appropriate technology tools, etc.
- Manage client relationships, including being primary point of contact while coordinating meetings, reporting, issue resolution, etc.
- Analyze program data to improve program performance and cost effectiveness.
- Establish and facilitate cross‑functional teams as needed to engage in program design and execution.
What You’ll Bring
- Ability to professionally work with key members of the healthcare industry and be seen as a subject matter expert on project/program management, change management, timeline management, etc.
- Strong presentation skills and interpersonal skills.
- Ability to work independently and take action independently.
- Ability to train end user staff on software platform and troubleshoot issues.
- Ability to travel up to 50%.
Your Background
- Bachelor’s degree or 4+ years of relevant business experience.
- 2+ years of formal implementation experience.
- 2+ years software training experience.
- Formal training in project management and PMP certification preferred but not mandatory.
- Understanding of process engineering and process mapping and design.
- Competency in Microsoft Office applications (Excel, PowerPoint, Word, Visio, etc.).
Who We Want to Meet
- Positive, enthusiastic promoter of the company to internal and external clients.
- Problem solver seeking win‑win solutions.
- Strong influencer able to gain the trust and confidence of leadership teams to drive change.
- Continuous improvement mindset, never settling for the status quo.
- Accountable, follows through and learns from mistakes.
Bonus Points For
- Knowledge of the procure‑to‑pay / order‑to‑cash lifecycle.
- Experience using Monday.com software.
Benefits & Perks
- Competitive salary package inclusive of base salary, incentive bonus structure and equity incentive plan; plus a full benefits package (401k match, employer‑paid college debt repayment, etc.).
- Inclusive community of passionate employees.
- Growth opportunities and career development support.
- Hybrid work environment offering flexibility, socialization and productivity.
- Opportunity to revolutionize healthcare with evidence‑based decision making on the leading procure‑to‑pay platform.
EEO
PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Legal authorization to work in the U.S. is required.
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