Account Executive

Requirements 2-4 years of experience in Sales or Customer Success (SaaS or tech preferred)
, Proven ability to manage both customer acquisition and early-stage onboarding/implementation
, Strong consultative skills with the ability to uncover customer needs and align solutions
, Excellent communication and relationship management skills
, Comfortable working cross-functionally with Marketing, Product, and Engineering
, High energy, proactive, and adaptable in a fast-paced environment
What the job involves We are seeking candidates with Account Executive experience for a Solution Specialist job opening in Austin, Texas
, The Solution Specialist is a hybrid position at the intersection of Sales, Onboarding, and Customer Success, in a role critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle
, The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success
, Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads
, Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals
, Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time
, Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources
, Ensure smooth activation and that usage milestones are met in the first 90 days
, Proactively manage customer relationships during the early stage, resolving issues and driving adoption
, Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle
, Serve as a support contact for non-managed accounts beyond 90 days
, Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days
, Collaborate with Marketing teams to refine inbound and overall lead processes
, Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery
, What Success Looks LikeL
, Customers are fully activated and realizing value within 90 days
, Retention and expansion goals in the early customer lifecycle are consistently achieved
, Net-new acquisition targets are met, with a strong emphasis on inbound and partnership channels
, Reduced clawbacks and churn due to smooth handoffs and strong early adoption

#J-18808-Ljbffr