Overview
The Senior Collaboration and Media Services Engineer is responsible for ongoing support of Stanford Health Care (SHC) Communication Technologies, ensuring maximized performance against SHC's objectives, focusing on customer needs, and providing technical vision and leadership. The role supports communications systems and shared service infrastructure, designs, implements, and manages audio‑visual systems for projects and events, overseeing the entire lifecycle from planning to maintenance.
What you will do
- Support all Collaboration Technologies services and solutions.
- Ensure systems and services meet or exceed published Service Level metrics.
- On‑call rotor to attend to P1/P2 incidents out of hours, which may involve responding to SHC locations.
- Maintain a library of system and technical design documentation, operational documentation, and service documentation for Collaboration Technologies solutions.
- Define, monitor, and report on Communications Technologies services metrics.
- Participate in the development of new, innovative clinical and non‑clinical IT solutions to complex business problems.
- Translate and communicate information and concepts surrounding Collaboration Technologies services between and across different groups and levels within and outside the organization.
- Gather functional/business requirements for Collaboration Technologies service improvements.
- Ensure compliance with IAW, HCAI, and other facility, county or state regulations regarding implementation and operation of clinical IT solutions.
- Model CSL (customer service) behaviors and best practices with colleagues and customers.
- Perform routine maintenance, system checks, and repairs to ensure optimal functionality of AV systems.
- Diagnose and resolve technical issues related to hardware, software, or network integration.
- Provide on‑site technical support during live events such as conferences, concerts, or broadcasts.
- Stay updated on the latest AV technologies, trends, and equipment to recommend innovative solutions.
- Integrate AV systems with IT infrastructure, including IP‑based systems, VoIP, and networked AV solutions.
- Ensure compliance with industry standards and safety regulations during system design and installation.
- Oversee and participate in the installation of AV equipment, including cabling, rack‑mounting, and system integration, and configure and calibrate AV systems to optimize audio and video performance.
- Coordinate with clients, architects, contractors, and other stakeholders to align on project timelines, budgets, and technical requirements; manage multiple projects simultaneously.
- Supervise AV technicians and installation crews, providing technical guidance and training as needed.
Locations
Stanford Health Care
Education Qualifications
- Bachelor’s degree in a related field or equivalent experience required.
Experience Qualifications
- Five (5) years of progressively responsible and directly related work experience required.
Required Knowledge, Skills and Abilities
- Progressive team leadership experience supervising and coaching technical personnel, and resolving customer relations issues.
- Knowledge of ITIL framework and Lean process improvement methodologies.
- Exceptional analytical and problem‑solving skills.
- Ability to work across a broad range of technologies to deliver complex solutions.
- Ability to effectively coordinate multiple priorities in a dynamic environment.
- Experience managing Information Technology related projects from design phase through implementation and post‑go‑live support.
- Ability to articulate complex technical issues to technicians and clients.
- Ability to compose and present material to communicate difficult concepts and gain consensus.
- Effective time‑management skills demonstrated by successful and timely completion of projects.
- Ability to work independently and in a team‑oriented, collaborative environment.
- Ability to coordinate project initiatives, meetings, and work activities across various workgroups to achieve specific goals and strategic direction.
- Ability to provide leadership and influence others.
- Strong understanding and experience supporting the following tools and communication platforms.
- Ability to interact with all internal and external stakeholders involved in service delivery, including customers at all levels.
- Demonstrated mastery of all portfolio‑related Communication Technologies.
- Experience leading and managing a Communication Technologies service team, coaching and mentoring others, assessing staff performance, and providing professional development opportunities.
- Experience developing processes to encourage knowledge sharing, collaboration, and workflow; ensuring implementation of corrective actions to meet objectives.
Equal Opportunity Employer
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all policies and practices, including employment. SHC does not discriminate on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or perception of any of the above. Qualified applicants with criminal convictions will be considered following an individualized assessment of the conviction and the job requirements.
Compensation
Base Pay Scale: Generally starting at $62.75 – $83.16 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
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