Social Media Content Moderator - Onsite

Category: Customer Service/Support
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You
Through a balanced high‑tech and high‑touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Your Responsibilities
Social Media Content Moderators are responsible for moderating user‑generated content on our clients' platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets community guidelines and to elevate any content that violates the parameters set. This role is key in providing a positive social experience for all users.

Review content to determine compliance with community guidelines while upholding a high standard of accuracy and quality

Participate in frequent refresher training to implement correct policies

Comply with performance indicators or parameters defined by the specific client's operation

Review, classify and/or eliminate highly sensitive content uploaded by users, according to the parameters defined by the client

Investigate and resolve complex issues regarding content within agreed‑upon turnaround times and quality standards

Comply with corporate confidentiality policies and proper handling of customer information to guarantee security of the information

Participate in continuous training programs established by the company for optimal development in the roleli>Comply with all orders, instructions, procedures related to and complementary to the role

Able to moderate traumatic, sensitive and potentially offensive content

Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements

Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

Qualifications

Ability to WORK ON SITE at El Paso, Texas (not an at‑home position)

Experience navigating internet websites including social media, commercial websites, etc.

Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material

Attention to detail

High School Diploma or equivalent

Minimum of 6 months of customer service experience

Must be 18 years of age or older

Ability to type at least 25 words per minute

Comfortable with desktop computer systems and have general knowledge of Windows‑based systems

Customer service and/or sales experience preferred

College degree preferred but not required

Predictable and reliable attendance

Key Competencies

Process Excellence : Demonstrate commitment to following established procedures and be customer service driven.

Collaboration : Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication : Outstanding communication, listening, and analytical skills.

Organizational Skills : Strong organizational and problem‑solving skills.

Emotional Intelligence : Ability to prioritize tasks and work well under pressure with resilience while remaining focused.

Open‑Mindedness : Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking : Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.

Solution‑Oriented : Proactive approach to problem‑solving with a focus on creating a positive customer experience.

Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance. We also believe that to be our best selves we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer
EOE/Disability/Vets

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