Communications Manager

The Communications Manager provides executive oversight of personnel, operations, compliance, and communications technologies, ensuring the center operates at the highest standards of reliability, accountability, and readiness in support of campus law enforcement and emergency response missions in support of Regent University Police Department’s (RUPD) court-ordered jurisdiction.
Work Location: Virginia Beach, VA
Essential Duties:
Operational Leadership & Oversight Direct and supervise all Communications Center operations, ensuring uninterrupted 24/7 emergency and non-emergency call handling and dispatch services
Maintain operational readiness through real-time situational awareness and command-level decision support during critical incidents
Serve as the primary communications authority during major incidents, system disruptions, or emergency activations
Develop and manage staffing plans, scheduling models, and resource deployment strategies to maintain continuous coverage
Establish and enforce operational standards, policies, and procedures consistent with campus policing doctrine and industry best practices
Conduct performance evaluations, coaching, and corrective actions to maintain professional standards and operational excellence
Technology & Systems Management Oversee implementation, integration, and lifecycle management of emergency communications technologies, including but not limited to: Computer-Aided Dispatch (CAD) / Records Management Systems (RMS)
Integrated radio and interoperable communications systems
Real-Time Crime Center platforms
Access control and video management systems
AI-assisted call triage and analytics tools
Emergency notification and threat-level activation systems

Coordinate with vendors, IT partners, and public safety agencies to evaluate, deploy, and maintain emerging technologies
Ensure system resilience, redundancy, cybersecurity integrity, and CJIS-compliant information handling
Regulatory Compliance & Security Serve as the Department’s Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC) Terminal Agency Coordinator (TAC) and liaison with the Virginia State Police
Maintain compliance with Criminal Justice Information Services (CJIS) standards, Federal Communications Commission (FCC) regulations, Department of Criminal Justice Services (DCJS) requirements, state 911 governance, and applicable public safety laws
Enforce confidentiality and secure information practices related to dispatch operations and criminal justice data
Training & Professional Development Lead the Communications Division training strategy to develop technically proficient, decision-ready personnel
Establish structured onboarding, field training, and continuing education programs aligned with Virginia DCJS standards and national communications benchmarks
Utilize quality assurance reviews and performance analytics to improve operational effectiveness
Maintain auditable documentation supporting certifications, compliance, and training accountability
Direct recruitment, hiring, development, and retention initiatives
Coordinate with interagency and campus connections
Serve as a liaison to university leadership, campus partners, and external public safety agencies
Coordinate communications protocols supporting campus emergency management, threat response, and joint operations
Participate in command staff meetings, professional development, and emergency planning initiatives
Qualifications:
High school diploma or GED required
Associate or bachelor's degree in criminal justice, emergency management, communications, or related field preferred
Minimum five (5) years in emergency communications, public safety dispatch, or law enforcement operations
Supervisory or management experience preferred
Demonstrated experience in crisis decision-making and operational leadership
Advanced understanding of CAD/RMS platforms, radio communications, integrated security systems, and Emergency Communications Center (ECC) technologies
Knowledge of CJIS, FCC, DCJS, and public safety communications regulations
Familiarity with emerging analytics, automation, and incident management systems preferred
Candidates must have:
Ability to exercise high-level discretion in handling sensitive operational, investigative, and personnel information
Analytical reasoning and sound judgment during complex or high-stakes incidents
Be proficient with administrative and reporting technologies (Microsoft Office Suite or equivalent)
Conduct successful background investigation, psychological evaluation, and drug screening
Have a valid driver’s license with acceptable driving history
Skills in leadership and personnel management, crisis management and decision-making, strategic planning and operational analysis, communication and interagency coordination
Commit to Regent’s core values of Excellence, Innovation, and Integrity
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status.For full Non-Discrimination Policy click here .
Work Environment
24/7 operational environment requiring extended hours and shift work, including working nights, weekends, and holidays, and availability during emergencies or critical incidents
Designated essential on-campus personnel position during closures or emergencies
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
Salary Range: $50,000-55,000
DISQUALIFIERS FOR REGENT UNIVERSITY POLICE DEPARTMENT: The following is a listing of concerns that may result in a candidate’s disqualification from consideration for employment with the Regent University Police Department.
Criminal History
1. Conviction, guilty plea or no contest plea of any felony.
2. Conviction, guilty plea, or no contest plea of any misdemeanor sex offense, including but not limited to sexual battery under Virginia
Code §18.2-67.4 or consensual sexual intercourse with a minor 15 or older under clause (ii) of Virginia Code
§18.2-371 or any crime requiring registration in the Virginia Sex Offender Registry.
3. Conviction, guilty plea, or no contest plea of domestic assault under Virginia Code §18.2-57.2 or any offense that would be domestic
assault under the laws of another state or the United States.
4. Conviction, guilty plea, or no contest plea of any misdemeanor involving moral turpitude, including but not limited to petit larceny underVirginia Code §18.2-96 or any offense involving moral turpitude that would be a misdemeanor if committed in the Commonwealth.
Driving History
1. Any conviction, guilty plea or no contest plea of driving under the influence of drugs or alcohol, refusal to take blood or breath test,
eluding police, racing, or leaving the scene of an accident within the last 5 years.
Drugs
1. Sale of any drug listed in the drug standards and schedules set forth in Virginia Code §54.1-3443 et seq. without a valid license authorizing
sale of specified drugs. Any other distribution will be evaluated on a case-by-case basis.
2. Unlawful use or possession of any illegal drug, including but not limited to heroin, cocaine, hallucinogens, methamphetamine, etc. or anyderivative thereof (except marijuana) within the last 5 years.
3. Illegal use or possession of anabolic steroids within the last three (3) years.
Others
1. Dishonorable discharge from any military service.
2. Untruthfulness and/or the intentional withholding of information on any application, interview, or paperwork associated with the position.Examples of intentional withholding of information would include deliberate inaccuracies or incomplete statements.
3. Intentional failure to follow the directions outlined in the testing process or relying on others to complete any portion of the testing
process.

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