Commercial Lines Account Manager

Brown & Brown (NYSE: BRO) is seeking a Commercial Lines Account Manager to join our team in Grand Rapids, MI. The role focuses on delivering top‑quality service and support to commercial lines clients, serving as the primary point of contact for insurance needs, and collaborating with carriers, brokers, and internal teams to onboard, service, and retain accounts.
Responsibilities

Meet the overall insurance needs of our internal team and customers.
Provide prompt and accurate service to clients, carriers, and broker partners to retain and grow our commercial lines book of business.
Assist the Producer in marketing new and renewing larger accounts.
Monitor and manage follow‑up, renewal, expiration, and aged receivables reports.
Prepare complete and accurate applications through the agency management system.
Follow department policies and procedures closely and prioritize work according to established guidelines.
Back up other CSRs as needed.
Support training and development of other team members.
Submit and follow up on claims.
Complete various duties and special projects as assigned.
Resolve customer inquiries and service issues, maintain internal workflows, and contribute to department success through account rounding, mentorship, and client satisfaction.
Qualifications

Property & Casualty Insurance License.
Proficient in Microsoft Office Suite, including Word and Excel.
High adaptability and ability to manage multiple priorities.
Strong communication and organizational skills.
Skilled at prioritizing tasks and meeting deadlines.
Exceptional attention to detail and accuracy.
Solid mathematical skills for calculating premiums, processing payments, and conducting audits.
Professional demeanor with a positive, team‑oriented attitude.
Collaborative team player capable of cross‑training and providing coverage when needed.
Benefits & Total Well-Being

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP, 401(k), Student Loan Assistance, Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Paid Time Off, Holidays, Preferred Partner Discounts and more.
Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives. We strive to attract individuals who are competitive, driven, and disciplined.

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