The Director US Commercial IT Business Partner will serve as a technology leader for U.S. Commercial Technology and Marketing Technology.
This role unifies data, omnichannel, web, content, and digital engagement platforms to ensure cohesive strategy, operational excellence, and support for Alexion's next-generation omnichannel model.
Key Responsibilities
- Strategic Leadership & Enterprise Alignment:
- Serve as the senior technology partner for business teams, aligning technology strategy to business priorities across Sales, Market Access, Marketing, Patient Services, and Operations.
- Drive the capability technology roadmap supporting the company’s omnichannel transformation, enabling insights generated through advanced technology, personalization, and digital activation.
- Establish governance, platform consolidation, scalability, and consistent standards.
- Organizational Leadership & People Management:
- Lead and grow a multi-disciplinary team, including emerging platform/product leads, establishing a clear operating framework, and accountability structures.
- Lead all aspects of cross-functional program delivery for key Commercial technology initiatives, ensuring high-quality execution and business adoption.
- Foster a culture of continuous improvement, business partnership, and user‑centric build.
- Cross-Functional Collaboration & Influence:
- Engage senior stakeholders, champion shared governance, portfolio prioritization, and cross-functional alignment to support enterprise-wide digital and data initiatives.
- Drive adoption of advanced analytics, AI, and digital capabilities across Commercial teams.
- Serve as escalation point for complex, cross-functional issues; identify and address gaps in system configuration, data flows and processes to enhance usability and business value.
- Evaluate new technologies and propose investments that improve customer engagement, operational efficiency, and ROI.
Essential Requirements
- Bachelor’s Degree
- 12+ years of experience
- Demonstrated experience in Commercial Technology, Marketing Technology, Digital, Data, or Enterprise IT roles, with increasing leadership responsibilities.
- Significant experience supporting U.S. Commercial and/or Marketing functions in regulated industries (biopharma strongly preferred).
- Strong understanding of CRM, omnichannel engagement, MarTech platforms, web technology, analytics environments, and data governance.
- Proven success leading technology teams, large programs, and complex cross-functional initiatives.
- Demonstrated ability to influence senior leaders and drive enterprise‑aligned strategies.
- Excellent communication skills, with the ability to translate technical concepts into business language.
- Strong vendor management, program management, and operational excellence skill sets.
- Ability to balance strategic thinking with hands‑on leadership in a dynamic, evolving environment.
Working Arrangements
In‑person working provides the platform to connect, work at pace and challenge perceptions. Employees are expected to work from the office at least three days per week on average, while flexibility is respected.
Benefits
The annual base pay for this position ranges from $151,178 – $226,766 USD. Base pay may vary depending on market location and individual qualifications. The position also offers a short‑term incentive bonus opportunity, eligibility for an equity‑based long‑term incentive program, retirement contributions, and commission payment eligibility for certain roles. Benefits include a qualified retirement program (401(k) plan), paid vacation and holidays, paid leaves, and health benefits (medical, prescription drug, dental, and vision coverage) in accordance with applicable plans.
Equal Employment Opportunity
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
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