Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI‑native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
What You Will Do
We are looking for a search relevance engineer to work with a team to improve a search‑based question‑answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancements in natural language understanding. Our core Search product value is achieved through accurately retrieving, matching, and ranking text snippets extracted from heterogeneous knowledge sources as direct answers to users’ requests. You will play a critical role in boosting answer quality by tackling challenges such as lexical gap, semantic text understanding, and data sparsity.
We’re building a team that works fast, solves challenging product/engineering problems, and delivers value to our customers. To be successful, you'll partner with product, user experience, customer success, and other engineering teams to identify, define, and build elegant solutions.
- Craft new ranking features and optimize existing ones to enhance relevance metrics
- Develop an algorithm framework to support diversified ranking features
- Design platform and tooling to enable parallel ranking experiments
- Develop metrics to evaluate ranking performance
Qualifications
What You Bring To The Table
- First‑hand experience in traditional information retrieval techniques, or machine learning‑based ranking models
- Capable of deriving insights from query‑log analysis and identifying areas of improvement for search quality
- Background in text processing, information retrieval, natural language understanding, or machine learning
Nice to Have
- Experience in Golang
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr