Job Summary
This position requires the person to be based in the Baltimore, MD / Washington DC area, and involves approximately 70% travel. The Franchise Business Partner serves as the primary liaison between the franchisor and the operating unit franchise partners in a specified territory. Builds strong, credible relationships with franchisees and operating partners through frequent, proactive, honest and informative interactions. Facilitates the successful achievement of business goals by performing needs analysis, developing action plans, offering meaningful recommendations and providing results‑oriented feedback. Viewed by the operating unit as an invaluable resource while exceeding company goals, upholding core values and operational quality standards and protecting and growing the Papa John’s brand.
Duties and Responsibilities
- Consult and partner with franchise business units to develop annual business plans that meet desired goals for comparable sales, profitability, unit growth, and mission‑critical objectives, ensuring execution of the business plan by organizing and providing company resources and expertise relating to competitive information, sales initiatives, real‑estate decisions, operations procedures, management structure, community relationships and marketing; assists in the evaluation of franchise expansion opportunities in potential markets; facilitates performance improvement by performing and communicating results of the operating unit's progress assessments in an accurate and timely manner.
- Ensure success of new store openings by coordinating with and deploying an Operations Business Partner who sets the timeline and manages openings; track and respond to weekly new store sales trends including deploying Operations Business Partner to ensure sales grow and exceed planned Performa levels.
- Proactively partner with marketing to develop and grow the franchise operating unit's participation in the marketing co‑op; consult with and recommend franchise restaurants to serve as beta sites for product testing and promotional initiatives, provide feedback and direction on results; assist in training and coaching on new product rollouts and other marketing initiatives.
- Provide timely, clear and informative communication and feedback to the Divisional Vice President and other company personnel as necessary, on issues which drive the improvement of the operating unit's operations, development and financial health; stay abreast and communicate franchise best practices, proactively obtain knowledge and training in all areas of franchise operations and other areas of the business.
Education, Experience & Certifications
- High School Diploma or GED required; college degree preferred.
- Five to ten years of progressive operations management experience required with at least three years in multi‑unit management.
- Experience working with franchisees highly preferred.
- Demonstrated knowledge of general math, P&L, and financial analysis skills.
- Demonstrated knowledge of operations business including real‑estate & construction, cash controls, labor/transaction forecasting, employment laws, and marketing.
- Proficient with the FOCUS System or other point‑of‑sale system.
Functional Skills
- Analytical skills: effectively uses data to generate insights for operations excellence.
- Planning & prioritization: highest impact, highest value.
- Financial & business acumen.
- Communicates effectively and candidly.
- Problem solving; ability to use rigorous logic to solve problems with innovative effective solutions.
- Process improvement: strive to continually improve.
- Ability to build and leverage talent.
- Ability to work in a challenging, fast‑paced environment and adapt to new situations as they arise.
- Ability to effectively communicate, inform and influence senior leaders.
- Ability to work cross‑functionally on multiple initiatives with a successful record of advancing projects.
Our Values
- Everyone Belongs – We believe connectedness and belonging are the essential ingredients to our success.
- Do the Right Thing – We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
- People First – To craft positive experiences for our customers, we take care of each other first.
- Innovate to Win – We champion and challenge for a better way in all we do.
- Have Fun – We find joy, create meaningful impact and celebrate the journey together.
Our Core Competencies
- Customer Centric – We leverage data and insights to craft a customer experience that builds relationships, cultivates trust and delivers excellence.
- Results Driven – We focus on measurable outcomes by remaining optimistic, tenacious and persistent even in the face of challenges.
- Continuous Improvement – We champion for better through strategic risk‑taking, experimentation and challenging the status quo.
- Bias for Action – We courageously lead, drive towards decisions and maintain agility to meet the demands of our dynamic industry.
- Winning Together – We work together to unlock our full potential by actively collaborating and contributing in a cross‑functional capacity.
Papa Johns is an equal opportunity employer.
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